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Cancel Greenby

JamesE
Rising Star
Posts: 75
Thanks: 12
Fixes: 2
Registered: ‎01-12-2017

Cancel Greenby

I've deleted my old Plusnet email addresses on Greenby's web site. How do I kick Greenby out altogether? I don't want bills coming through at some future date. I've no use for them any more. I've now got gmail addresses. I can't find how to do it.

8 REPLIES 8
jab1
The Full Monty
Posts: 23,983
Thanks: 8,519
Fixes: 359
Registered: ‎24-02-2012

Re: Cancel Greenby

The easiest way is just to ignore any requests for payment. Are you a current Plusnet subscriber?

John
Dan_the_Van
Superuser
Superuser
Posts: 4,695
Thanks: 3,015
Fixes: 143
Registered: ‎25-06-2007

Re: Cancel Greenby

@JamesE 

Maybe look at https://greenby.com/ select >Billing -->Services three dots at the end of line for you email address.

or ask the Greenby help bot if that above doesn't work.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
Posts: 23,983
Thanks: 8,519
Fixes: 359
Registered: ‎24-02-2012

Re: Cancel Greenby

thanks, @Dan_the_Van - I'd forgot about that.

John
Marsh
Plusnet Help Team
Plusnet Help Team
Posts: 396
Thanks: 566
Fixes: 41
Registered: ‎18-11-2024

Re: Cancel Greenby

A different alternative is to raise a right to erasure request with Greenby so that they will remove all your data. More information can be found here

https://greenby.com/info/privacy can be found under "Your right to erasure"

If this post resolved your issue please click the 'This fixed my problem' button
Josh
Plusnet Help Team
PhilipHeyes
Seasoned Pro
Posts: 694
Thanks: 241
Fixes: 8
Registered: ‎10-11-2021

Re: Cancel Greenby

Using the Greenby portal : https://greenby.com/ 

Have a look at : Billing >>> Services >>> 3 dot menu >>> Cancel

I have not tried this as I do not wish to cancel any services.

JamesE
Rising Star
Posts: 75
Thanks: 12
Fixes: 2
Registered: ‎01-12-2017

Re: Cancel Greenby

I tried "billing" but it only gave me my profile. However I've found a way to raise a "ticket" via "support". We'll see what that does.

JamesE
Rising Star
Posts: 75
Thanks: 12
Fixes: 2
Registered: ‎01-12-2017

Re: Cancel Greenby

@John, yes I subscribe to Plusnet for FTTP only. I gave up the email usage because of its rubbish service. I am also miffed that I'm being held to a contract price which is way above what new customers can have.

jab1
The Full Monty
Posts: 23,983
Thanks: 8,519
Fixes: 359
Registered: ‎24-02-2012

Re: Cancel Greenby

@JamesE Not that it really matters, but for future reference, if you want to tag anyone, use the name next to their avatar (in my case 'jab1') , not any that may be in their signature.

John