Cancel Greenby
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Cancel Greenby
Cancel Greenby
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've deleted my old Plusnet email addresses on Greenby's web site. How do I kick Greenby out altogether? I don't want bills coming through at some future date. I've no use for them any more. I've now got gmail addresses. I can't find how to do it.
Re: Cancel Greenby
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The easiest way is just to ignore any requests for payment. Are you a current Plusnet subscriber?
Re: Cancel Greenby
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Maybe look at https://greenby.com/ select >Billing -->Services three dots at the end of line for you email address.
or ask the Greenby help bot if that above doesn't work.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cancel Greenby
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks, @Dan_the_Van - I'd forgot about that.
Re: Cancel Greenby
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A different alternative is to raise a right to erasure request with Greenby so that they will remove all your data. More information can be found here
https://greenby.com/info/privacy can be found under "Your right to erasure"
Re: Cancel Greenby
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Using the Greenby portal : https://greenby.com/
Have a look at : Billing >>> Services >>> 3 dot menu >>> Cancel
I have not tried this as I do not wish to cancel any services.
Re: Cancel Greenby
2 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I tried "billing" but it only gave me my profile. However I've found a way to raise a "ticket" via "support". We'll see what that does.
Re: Cancel Greenby
2 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@John, yes I subscribe to Plusnet for FTTP only. I gave up the email usage because of its rubbish service. I am also miffed that I'm being held to a contract price which is way above what new customers can have.
Re: Cancel Greenby
2 hours ago - last edited 2 hours ago
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@JamesE Not that it really matters, but for future reference, if you want to tag anyone, use the name next to their avatar (in my case 'jab1') , not any that may be in their signature.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page