Can't sign into email

[#1]

@KeithL45 

Click on mail envelope icon  > then the three dots to the right of your email address.

Hopefully you'll see your folders there.

[#2]

No nothing.

[#3]

You need the inbox view, then click the three dots to the right of your email address

[#4]

Doing that shows this with no folders:

[#5]

make sure you have Mail checked, so you have the above view with the Inbox in view

I have redacted my email address, then the three dots

Edit: then Manage folders - here you add the required folders

If they are missing then something has happened with the migration or you're looking at a different email address

[#6]

Clicking manage folders take me to the previous pic with the folders listed.

[#7]

That's the process I used for my missing folders, silly question this is the account with the folders.

Maybe the migration hasn't completed fully hopefully @Leanne_T can help further.

[#8]

Hi @KeithL45 

I have flagged this with the relevant team and will let you know once I have more information.

Leanne.

[#9]

Morning @KeithL45 

Just wanted to check if the email folders are showing this morning for you? 

Speak to you soon. 

Leanne.

[#10]

Since last night I keep getting a login failed on Greenby whenever I try to log in. Can still get into my plusnet account but doesn't have the folders there.

[#11]

Managed to get into the email but def none of the folders loaded:

[#12]

Hey again @KeithL45.

I flagged this with our team earlier, so can you just give this another try?

Peter

[#13]

Just  had a look but no changes.

[#14]

Thanks for having a check, @KeithL45.

I'll let them know that it's still not sorted, and we'll keep you updated on as soon as we have more info.

Peter

[#15]

Hi

Just to add but I've not been able to access the Greenby account all weekend and still isn't letting me in today, just get login failed and no error message.