Greenby Question regarding an ex-broadband email account
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Greenby Question regarding an ex-broadband email account
18-01-2026 9:21 PM
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I'm an ex broadband customer, I had to give it up when I moved to a new location which at the time couldn't get broadband over a line. When I left I was allowed to keep my email accounts which was great as it provided continuation of addresses we have used and known by for years.
I have now received the Greenby migration email on my personal account but my partner has not on her account, second mail box on our shared username. i.e. I'm xxx@username.plus.com whilst she is yyy@username.plus.com
Q1 - Is the migration email I received specifically for my email account or is for all accounts on my username? Or should she get an email on her account when her email account is to be migrated? There is no mention of how multiple email addresses under the same user name are managed in the migration in the FAQ.
Q2 - I assume I fall into the don't have broadband category and therefore have 30 days grace before having to pay?
Re: Greenby Question regarding an ex-broadband email account
18-01-2026 9:53 PM - edited 18-01-2026 9:54 PM
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The communication is not to mailboxes but to the account holder. All mailboxes / addresses are migrated as one. Consequently individuals do not need to receive individual notifications.
Q2 correct.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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