Can't sign into email

[#1]

Been trying for a couple of hours but can't seem to login to my email account. Just times out at the login screen, not had any migration message about switching to Greenby either

[#2]

I was migrated 5 days ago.
Mail has been working more or less OK with a client (Apple Mail), but Greenby webmail has been slow.
This morning I need to access webmail as incoming mail is not working correctly with client on one machine I get a 504 Gateway Time-out -- no web mail to any of the 4 addresses.

I've raised a ticket with Greenby via the bot...

[#3]

Did they send you an email to say it was happening?

[#4]

xxxx@xxxx.plus.com  Unable to connect keep getting red box Invalid request no data saved.

did get in once but no emails , no folders,  except top usual ones inbox etc

I did notice i had a TRASH folder in stead of deleted items

AM I BEING MOVED 

Ken

[#5]

It just let me in but this is my inbox:

[#6]

manage to get in once lots of emails   and YES been moved to greenby 

i filled in there acceptance form etc  but when i get in nothing there only basic folders 

No emails, No folders , No address book 

every time i click anything get a red sign bottom left corner Server error 

KenM

[#7]

Managed to get in today but ALL of my email folders have gone!

[#8]

Hi @KeithL45 

Could you check to see if you have subscribed to extra folders, to do this please log into Webmail and select Settings and then Folders. If you select all folders, do the email folders show for you? 

Let me know how you get on. 

Leanne. 

[#9]

All I get is this:

[#10]

Hi @KeithL45 

Thanks for checking for me. 

If you tick Inbox and everything that is not ticked, does this show the folders?

Leanne.

[#11]

No, nothing. Its lost loads of folders with lots of important emails in. 

[#12]

@KeithL45 

If your email has migrated your account is now managed here https://greenby.com/ 

webmail is here https://webmail.greenby.com/ 

[#13]

I have had no emails to say it has been migrated.

[#14]

Heya @KeithL45,

I have had a look into it, and I can confirm your emails have been migrated over to Greenby on the 15th. If you sign in through greenby the emails should be there. If there are login issues with reset codes, you can give our tech team a call

[#15]

Managed to get in but had a look but theres none of my saved folders there. I had lots of personal ones with orders and things for work, setup etc. I need these back.