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Can not send E-mail via Webmail -Error code SMTP 550, sender domain rejected

Klong
Newbie
Posts: 2
Thanks: 2
Registered: ‎21-09-2025

Can not send E-mail via Webmail -Error code SMTP 550, sender domain rejected

For the last 48hrs can not send any emails from IMAP or direct from webmail.plus.net.

Using legacy totalise email; xxxx@totalise.co.uk.

Error message: SMPT 550, Fialed to set sender xxxx@totalise.co.uk, sender domain rejected. 

Is this a possible security certificate issue?

any help much appreciated.

 

3 REPLIES 3
Townman
Superuser
Superuser
Posts: 27,652
Thanks: 12,294
Fixes: 231
Registered: ‎22-08-2007

Re: Can not send E-mail via Webmail -Error code SMTP 550, sender domain rejected

 A warm welcome to the forums.

Sorry that this post seems to have been missed.  Do you still have a problem?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman
Superuser
Superuser
Posts: 27,652
Thanks: 12,294
Fixes: 231
Registered: ‎22-08-2007

Re: Can not send E-mail via Webmail -Error code SMTP 550, sender domain rejected

Sender Domain Rejected (black listed by local policy)

This issue can report as server error 550. It typically arises where a user's email address has been abused for the purposes of sending spam emails. It has nothing to do with server settings etc.

This requires intervention by staff to determine the cause of the problem and to issue advice to check your system for viruses and malware. Only after your system(s) have been affirmed to be clean can the black listing be lifted. As a precaution, you should change the password on the affected email address.

Add your details to this thread - Cannot Send Emails and send a PM to @Leanne_T

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Klong
Newbie
Posts: 2
Thanks: 2
Registered: ‎21-09-2025

Re: Can not send E-mail via Webmail -Error code SMTP 550, sender domain rejected

Hi Thanks for the info. Much aporeciated