Android phone mail set up problems ... what are correct settings ?
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Android phone mail set up problems ... what are correct settings ?
Thursday
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Post migration have settings changed? My tablet and other android phone work ginger bug my new phone judg won't accept my user name and imap settings?
Re: Android phone mail set up problems ... what are correct settings ?
Thursday
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Username is : email address i.e avoid using <account>+<name> or an alias
Server : imap.plus.net
Port : 993
Encryption : SSL/TLS
Re: Android phone mail set up problems ... what are correct settings ?
Monday
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Thanks I did change my user name config from Account+ name to use full email address.
However, I am still getting the message "couldn't verify account - the username or password is incorrect or pop3 / IMAP access isnt turned on for this account. It is asking to check and try again which I have. I am receiving emails but cannot send?
I have never had issues with plusnet mail until Greeby transition and wondered if there is any change to config required now which will fix email settings ?
Bit frustrating as a customer of plus net for 26 years plus
Thanks
Re: Android phone mail set up problems ... what are correct settings ?
Monday
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It is asking to check and try again which I have. I am receiving emails but cannot send?
Have you got 'outgoing server requires authentication' selected ? use the same username/password as for incoming
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Android phone mail set up problems ... what are correct settings ?
Monday
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Thanks
I have outgoing server authentication already selected but it wont send and holds mail in outbox.
I've tried both relay.plus.net and smpt.plus.net
Re: Android phone mail set up problems ... what are correct settings ?
Monday
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I've tried both relay.plus.net and smpt.plus.net
Do you still have a Plusnet broadband account ?
If not , then change the outgoing server to mail.enmail.co
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Android phone mail set up problems ... what are correct settings ?
6 hours ago
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I do still have my Plus net broadband.
I have been awaiting an upgrade to high speed fibre which was partially installed internally on the 11th June but has yet to be connected to the poles outside so still running on copper.
It is about this time Mid June i stated to suspect issues with my settings ? a co-incidence do you think? or should i contact Support ?
Re: Android phone mail set up problems ... what are correct settings ?
5 hours ago
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Since you still have a PLusnet account, relay.plus.net is correct for the outgoing server , use port 587 and STARTTLS
My tablet and other android phone work
If that's the case, then it would seem to be a problem with the configuration on the new phone.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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