Adding a new plusnet email address to Microsoft Outlook 2010
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25-11-2019 1:31 PM
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I have followed the instructions to add a new plusnet email address to Outlook 2010 and would seem to have been successful - the new address appears on the bottom of the navigation pane. However, the view pane remains blank for the new address. When I entered microsoft test message in search it showed that these had come through but did not appear anywhere else. I would really appreciate it if someone could advise me of what other steps I need to carry out. Many thanks in anticipation.
Fixed! Go to the fix.
Re: Adding a new plusnet email address to Microsoft Outlook 2010
25-11-2019 4:25 PM
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Hi,
Not 100% sure where in the process you are having problems. I have sometimes given myself problems by using mixed case in the "Internet E-mail Settings" (see attached picture).
I'm using OL2013 but I think it's the same for 2010.
Hope it helps.
“You will do foolish things, but do them with enthusiasm.” - Colette
Re: Adding a new plusnet email address to Microsoft Outlook 2010
25-11-2019 4:55 PM
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I've just realised an error in the picture - where I've put "Any1@username.plus.net" I think it should read "Any1@username.plus.com". Sorry.
“You will do foolish things, but do them with enthusiasm.” - Colette
Re: Adding a new plusnet email address to Microsoft Outlook 2010
26-11-2019 10:20 AM
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Thanks for getting in touch @Tomo1
Could you post up some screenshots showing the issues you're having? We'll then be able to advise further.
Just make sure you don't include any private information like your username in the screenshot.
Re: Adding a new plusnet email address to Microsoft Outlook 2010
26-11-2019 1:00 PM
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Hi,
Many thanks. I really appreciate your help. I think this could be the solution. When I set up the account I only entered my user name in the box. Being a novice, I am not sure what my "name of new mailbox" is referring to. Also, do i have to delete the account and start again or can i go in and alter it?
Again, many thanks
Re: Adding a new plusnet email address to Microsoft Outlook 2010
26-11-2019 1:06 PM
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Hi,
I wisk I could send some screenshots. Can you advise on how? Sorry, I hate feeling stupid.
Tomo1
Re: Adding a new plusnet email address to Microsoft Outlook 2010
26-11-2019 1:32 PM - edited 26-11-2019 1:40 PM
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We're all novices until we've learnt how to do it.
Screen shots - there are lots of options, but if you are using Windows 7/8/10 this probably the easiest way.
On your keyboard find the print screen key (sometimes shortened to PrtScr). You may have to press a key marked FN(Function) to use it.
Select the window that you want to pint a copy of.
Press and hold the Alt key along with your PrtScr key.
Open the windows program called Paint and press CTRL+V to paste the screen print.
Save the file somewhere (I tend to save to my desktop)
Then when you've typed your message on here, attach the file using the little staple icon below.
I suggest you give it a try, you won't break anything.
PS You can edit out any personal info in Paint.
“You will do foolish things, but do them with enthusiasm.” - Colette
Re: Adding a new plusnet email address to Microsoft Outlook 2010
on 26-11-2019 2:07 PM - last edited on 27-11-2019 7:15 AM by Mav
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Hi,
Screenshot attached, hopefully!
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Re: Adding a new plusnet email address to Microsoft Outlook 2010
26-11-2019 4:52 PM - edited 26-11-2019 4:52 PM
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Thanks for getting back to us @Tomo1
From what I can see in the screenshot you've attached, it seems to just show you've not selected a folder to view the contents of. Could you go through the steps Here using the details from Here posting up screenshots of the stages you go through? I'd again make sure you blur out any personal information in a program like Paint.
Let us know how it goes.
Re: Adding a new plusnet email address to Microsoft Outlook 2010
26-11-2019 6:29 PM
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Re: Adding a new plusnet email address to Microsoft Outlook 2010
27-11-2019 12:43 PM - edited 27-11-2019 12:45 PM
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Hello @Lordwotsit,
Our @Gandalf is fantastic and certainly is our team's precious 💍
Let us know if you need any further assistance 😊
Re: Adding a new plusnet email address to Microsoft Outlook 2010
27-11-2019 3:22 PM
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Hi Gandalf/Cliff,
I have followed the instructions you have suggested and attached screenshots for each step of the way. It didn't like it when i entered + new mailbox name in the logon information, and so i reverted to just entering my username in the box. Otherwise, all went well but the testmessages from microsoft are still not showing in the view panel. I think there is some simple step i am missing out on. Again, many thanks for your help.
Tomo1
Re: Adding a new plusnet email address to Microsoft Outlook 2010
27-11-2019 3:33 PM
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Sorry guys. I think I messed up with trying to send more than one screenshot. If so, help!!!
Tomo1
Re: Adding a new plusnet email address to Microsoft Outlook 2010
27-11-2019 4:29 PM - edited 27-11-2019 4:30 PM
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Ah, looks like you've added the names of the files as tags but you have attached 1 screen shot.
If you want to attach more than one file, when the file selection window opens you need to select all the files to be attached.
Hold the CTRL key and left-mouse-click on each one you want, up to 9 files each no more than 21MB.
“You will do foolish things, but do them with enthusiasm.” - Colette
Re: Adding a new plusnet email address to Microsoft Outlook 2010
27-11-2019 4:56 PM
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