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Adding a new plusnet email address to Microsoft Outlook 2010

FIXED
Lordwotsit
Hooked
Posts: 9
Thanks: 2
Fixes: 1
Registered: 2 weeks ago

Re: Adding a new plusnet email address to Microsoft Outlook 2010

@Tomo1  Those look okay.

On the PlusNet "Manage my Mail" I've just created a new email address myself and I've done the same as you but under the "Logon Information" I have used the "username+boxname" .  In your screenshot "i" under the plus.com folder I would expect to see an Inbox; Sent Items; Junk; etc. which are created by OL automatically. Are they visible?

Here's the one I've set up.

Cliff(Wotsit of Warwick)
“You will do foolish things, but do them with enthusiasm.” - Colette
Plusnet Help Team
Plusnet Help Team
Posts: 15,084
Thanks: 4,649
Fixes: 778
Registered: ‎21-04-2017

Re: Adding a new plusnet email address to Microsoft Outlook 2010

Fix

Hi @Tomo1 I’ve checked your screenshots and it looks like you’re doing everything spot on.

I agree with @Lordwotsit there should be folders underneath your email address in the side bar.

Do you see a small arrow to the left of your email address you can click on to expand the menu and view any folders there?

If you’re still having issues and you’re free for a call tomorrow, I’d be happy to call you back and use ‘remote support’ to try to help you that way. You’d be able to watch me hopefully fix the issue and you’ll know for next time what to do. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Tomo1
Newbie
Posts: 8
Thanks: 1
Registered: 2 weeks ago

Re: Adding a new plusnet email address to Microsoft Outlook 2010

Hi Gandalf/Cliff,

"I have done foolish things but you have helped with enthusiasm".

I clicked on the arrow and found the folders!!!

I think you guys deserve a medal for sticking with me. I owe you one.

Kind regards

Tomo1

Lordwotsit
Hooked
Posts: 9
Thanks: 2
Fixes: 1
Registered: 2 weeks ago

Re: Adding a new plusnet email address to Microsoft Outlook 2010


"I have done foolish things but you have helped with enthusiasm".

@Tomo1 

Colette would have been impressed 😄

Cliff(Wotsit of Warwick)
“You will do foolish things, but do them with enthusiasm.” - Colette
Plusnet Help Team
Plusnet Help Team
Posts: 15,084
Thanks: 4,649
Fixes: 778
Registered: ‎21-04-2017

Re: Adding a new plusnet email address to Microsoft Outlook 2010

Hi @Tomo1 Excellent, I'm glad to see we got to the bottom of the issue now. Cheesy

No problem it's something that's easily overlooked. Feel free to let us know if there's anything else you'd need help with. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team