Plusnet Community "Keep Me Signed In" not working.
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Re: Plusnet Community "Keep Me Signed In" not working.
23-03-2020 2:22 PM
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6 hours on from this morning and I get another:
Re: Plusnet Community "Keep Me Signed In" not working.
23-03-2020 2:27 PM
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Yep, @Mook something is screwed - namely the Khorus pre-release testing of their 'updates'.
Re: Plusnet Community "Keep Me Signed In" not working.
23-03-2020 2:40 PM
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I am having to sign in again pretty frequently on Chrome - probably at about 1 hour intervals. This is becoming a bit of a PITA.
Edge seems much more stable.
Re: Plusnet Community "Keep Me Signed In" not working.
23-03-2020 2:45 PM
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Now you're not suggesting that we're being used as guinea pigs are you But I've been in and out of here all day yep, I agree something is awry.
I'm using macOS Catalina 10.15.3 with FireFox 74.0 if it helps anyone.
Re: Plusnet Community "Keep Me Signed In" not working.
23-03-2020 2:54 PM
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@Mook - if that was directed at me, then yes (partly). The problem for us is that as I understand it, our forum was to a new design at the time, and I'm guessing not many other users are on it, plus Jack did a load of 'optimising' which could get screwed by them fiddling with the core.
Re: Plusnet Community "Keep Me Signed In" not working.
23-03-2020 4:17 PM
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It's frustrating I know!
I've escalated this new round of issues but, based on progress on fixing the last batch, I'm not sure anyone is listening.
Bring back Jack
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Your Session has timed out
24-03-2020 11:02 AM
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Why am I getting this message... it has been happening for the past few days... and repeats during the day. so I have to keep signing in... DESPITE ME CHECKING THE BOX Keep me signed in ...
Re: Your Session has timed out
24-03-2020 11:07 AM
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It's a new 'Feature' to check if you've fallen asleep at the keyboard or succumbed to this virus thingy? 😎
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Your Session has timed out
24-03-2020 11:11 AM
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@MauriceC No... it`s another "nail in the coffin" for Plusnet, as far as I am concerned...
going to a new supplier, who has email contact for customer service and are re doing their website,
TO INCLUDE LIVE CHAT...
begs the question why a communications company, should restrict and close means of communicating with them...
Re: Your Session has timed out
24-03-2020 11:25 AM
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This happened to me about 4 times yesterday. The most annoying thing was that I could not log back in until I had been rejected 4 or 5 times with the error message " there is no account with that ID.
Strangely it appears to be behaving so far today.
Re: Your Session has timed out
24-03-2020 11:30 AM
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Re: Plusnet Community "Keep Me Signed In" not working.
24-03-2020 11:37 AM
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So multiple expired sessions for me this morning so nothing has changed, if anything it's getting worse!
Re: Your Session has timed out
24-03-2020 12:42 PM
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I saw that...... but only because it had been "moved" by the mods, while I was posting my piece....
Re: Your Session has timed out
26-03-2020 8:22 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Your Session has timed out
26-03-2020 8:42 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
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