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Plusnet Community "Keep Me Signed In" not working.

Mook
Seasoned Champion
Posts: 1,266
Thanks: 870
Fixes: 9
Registered: ‎27-12-2019

Re: Plusnet Community "Keep Me Signed In" not working.

6 hours on from this morning and I get another:

session_expired.png

 

jab1
Legend
Posts: 19,054
Thanks: 6,243
Fixes: 287
Registered: ‎24-02-2012

Re: Plusnet Community "Keep Me Signed In" not working.

Yep, @Mook something is screwed - namely the Khorus pre-release testing of their 'updates'.

John
jgb
Champion
Posts: 887
Thanks: 571
Fixes: 22
Registered: ‎01-08-2007

Re: Plusnet Community "Keep Me Signed In" not working.

I am having to sign in again pretty frequently on Chrome - probably at about 1 hour intervals. This is becoming a bit of a PITA.

Edge seems much more stable.

Mook
Seasoned Champion
Posts: 1,266
Thanks: 870
Fixes: 9
Registered: ‎27-12-2019

Re: Plusnet Community "Keep Me Signed In" not working.

Now you're not suggesting that we're being used as guinea pigs are you Grin But I've been in and out of here all day yep, I agree something is awry.

I'm using macOS Catalina 10.15.3 with FireFox 74.0 if it helps anyone.

jab1
Legend
Posts: 19,054
Thanks: 6,243
Fixes: 287
Registered: ‎24-02-2012

Re: Plusnet Community "Keep Me Signed In" not working.

@Mook  - if that was directed at me, then yes (partly). The problem for us is that as I understand it, our forum was to a new design at the time, and I'm guessing not many other users are on it, plus Jack did a load of 'optimising' which could get screwed by them fiddling with the core.

John
MauriceC
Resting Legend
Posts: 4,085
Thanks: 913
Fixes: 17
Registered: ‎10-04-2007

Re: Plusnet Community "Keep Me Signed In" not working.

It's frustrating I know! 

I've escalated this new round of issues but, based on progress on fixing the last batch, I'm not sure anyone is listening.  Cry

Bring back Jack  Smiley  Angel

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

shutter
Community Veteran
Posts: 22,295
Thanks: 3,811
Fixes: 66
Registered: ‎06-11-2007

Your Session has timed out

session timed out .jpg

 

 

Why am I getting this message... it has been happening for the past few days... and repeats during the day. so I have to keep signing in... DESPITE ME CHECKING THE BOX   Keep me signed in ...

 

 

MauriceC
Resting Legend
Posts: 4,085
Thanks: 913
Fixes: 17
Registered: ‎10-04-2007

Re: Your Session has timed out

It's a new 'Feature' to check if you've fallen asleep at the keyboard or succumbed to this virus thingy?  😎

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

shutter
Community Veteran
Posts: 22,295
Thanks: 3,811
Fixes: 66
Registered: ‎06-11-2007

Re: Your Session has timed out

@MauriceC   No... it`s another "nail in the coffin" for Plusnet, as far as I am concerned...  

going to a new supplier, who has email contact for customer service and are re doing their website,

TO INCLUDE LIVE CHAT...

 

 

begs the question why a communications company, should restrict and close means of communicating with them...

 

agedgopher
All Star
Posts: 491
Thanks: 303
Fixes: 15
Registered: ‎02-12-2016

Re: Your Session has timed out

This happened to me about 4 times yesterday. The most annoying thing was that I could not log back in until I had been rejected 4 or 5 times with the error message " there is no account with that ID.

Strangely it appears to be behaving so far today.

jab1
Legend
Posts: 19,054
Thanks: 6,243
Fixes: 287
Registered: ‎24-02-2012

Re: Your Session has timed out

Mook
Seasoned Champion
Posts: 1,266
Thanks: 870
Fixes: 9
Registered: ‎27-12-2019

Re: Plusnet Community "Keep Me Signed In" not working.

So multiple expired sessions for me this morning so nothing has changed, if anything it's getting worse!

shutter
Community Veteran
Posts: 22,295
Thanks: 3,811
Fixes: 66
Registered: ‎06-11-2007

Re: Your Session has timed out

I saw that...... but only because it  had been "moved" by the mods, while I was posting my piece....

Townman
Superuser
Superuser
Posts: 23,909
Thanks: 10,131
Fixes: 174
Registered: ‎22-08-2007

Re: Your Session has timed out

Ironically the device which never kept me logged in (safari on iPhone) now stays logged in.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dvorak
Moderator
Moderator
Posts: 29,716
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: Your Session has timed out

Mines flipped.. phone stays signed in and laptop is signing out. bonkers.
Customer / Moderator
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