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Plusnet Community "Keep Me Signed In" not working.

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Pro
Posts: 288
Thanks: 209
Fixes: 1
Registered: ‎27-12-2019

Re: Plusnet Community "Keep Me Signed In" not working.

6 hours on from this morning and I get another:

Session ExpiredSession Expired

 

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Hero
Posts: 3,891
Thanks: 1,334
Fixes: 32
Registered: ‎24-02-2012

Re: Plusnet Community "Keep Me Signed In" not working.

Yep, @Mook something is screwed - namely the Khorus pre-release testing of their 'updates'.

John
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Seasoned Pro
Posts: 375
Thanks: 276
Fixes: 8
Registered: ‎01-08-2007

Re: Plusnet Community "Keep Me Signed In" not working.

I am having to sign in again pretty frequently on Chrome - probably at about 1 hour intervals. This is becoming a bit of a PITA.

Edge seems much more stable.

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Pro
Posts: 288
Thanks: 209
Fixes: 1
Registered: ‎27-12-2019

Re: Plusnet Community "Keep Me Signed In" not working.

Now you're not suggesting that we're being used as guinea pigs are you Grin But I've been in and out of here all day yep, I agree something is awry.

I'm using macOS Catalina 10.15.3 with FireFox 74.0 if it helps anyone.

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Hero
Posts: 3,891
Thanks: 1,334
Fixes: 32
Registered: ‎24-02-2012

Re: Plusnet Community "Keep Me Signed In" not working.

@Mook  - if that was directed at me, then yes (partly). The problem for us is that as I understand it, our forum was to a new design at the time, and I'm guessing not many other users are on it, plus Jack did a load of 'optimising' which could get screwed by them fiddling with the core.

John
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Superuser
Superuser
Posts: 3,872
Thanks: 2,319
Fixes: 14
Registered: ‎10-04-2007

Re: Plusnet Community "Keep Me Signed In" not working.

It's frustrating I know! 

I've escalated this new round of issues but, based on progress on fixing the last batch, I'm not sure anyone is listening.  Cry

Bring back Jack  Smiley  Angel

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Community Veteran
Posts: 19,750
Thanks: 2,571
Fixes: 38
Registered: ‎06-11-2007

Your Session has timed out

session timed out .jpg

 

 

Why am I getting this message... it has been happening for the past few days... and repeats during the day. so I have to keep signing in... DESPITE ME CHECKING THE BOX   Keep me signed in ...

 

 

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Superuser
Superuser
Posts: 3,872
Thanks: 2,319
Fixes: 14
Registered: ‎10-04-2007

Re: Your Session has timed out

It's a new 'Feature' to check if you've fallen asleep at the keyboard or succumbed to this virus thingy?  😎

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Community Veteran
Posts: 19,750
Thanks: 2,571
Fixes: 38
Registered: ‎06-11-2007

Re: Your Session has timed out

@MauriceC   No... it`s another "nail in the coffin" for Plusnet, as far as I am concerned...  

going to a new supplier, who has email contact for customer service and are re doing their website,

TO INCLUDE LIVE CHAT...

 

 

begs the question why a communications company, should restrict and close means of communicating with them...

 

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Pro
Posts: 286
Thanks: 149
Fixes: 3
Registered: ‎02-12-2016

Re: Your Session has timed out

This happened to me about 4 times yesterday. The most annoying thing was that I could not log back in until I had been rejected 4 or 5 times with the error message " there is no account with that ID.

Strangely it appears to be behaving so far today.

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Hero
Posts: 3,891
Thanks: 1,334
Fixes: 32
Registered: ‎24-02-2012

Re: Your Session has timed out

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Pro
Posts: 288
Thanks: 209
Fixes: 1
Registered: ‎27-12-2019

Re: Plusnet Community "Keep Me Signed In" not working.

So multiple expired sessions for me this morning so nothing has changed, if anything it's getting worse!

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Community Veteran
Posts: 19,750
Thanks: 2,571
Fixes: 38
Registered: ‎06-11-2007

Re: Your Session has timed out

I saw that...... but only because it  had been "moved" by the mods, while I was posting my piece....

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Superuser
Superuser
Posts: 15,499
Thanks: 6,157
Fixes: 41
Registered: ‎22-08-2007

Re: Your Session has timed out

Ironically the device which never kept me logged in (safari on iPhone) now stays logged in.
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Moderator
Moderator
Posts: 23,474
Thanks: 4,007
Fixes: 1,026
Registered: ‎11-01-2008

Re: Your Session has timed out

Mines flipped.. phone stays signed in and laptop is signing out. bonkers.
Customer / Moderator
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