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Painful browsing the forum, like wading through treacle

Marksfish
Seasoned Pro
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Registered: ‎22-11-2014

Painful browsing the forum, like wading through treacle

Is it just me, or are others having issues with the forum? Pages are taking forever to load and sometimes, the links need to be clicked again just to "kick" the page back into life. 10- 30 seconds for the page to begin to respond is not uncommon with "waiting for community.plus.net" in the bottom corner.

159 REPLIES 159
Strat
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Re: Painful browsing the forum, like wading through treacle

It's not just you @Marksfish and Plusnet are aware.

Customer and Forum Moderator. Windows 10 Firefox 93.0 (64-bit)

Marksfish
Seasoned Pro
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Registered: ‎22-11-2014

Re: Painful browsing the forum, like wading through treacle

That's good to know. It has been slow since I rejoined, but this last week has been terrible. Hoping it gets better soon.

billnotben
Community Veteran
Posts: 7,357
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Registered: ‎23-09-2010

Re: Painful browsing the forum, like wading through treacle

The ebay forum used to be just a little bit faster but lately ebay is like lightning compared to plusnet.

Often there's time to put the kettle on while waiting.

What can you say about plusnet.....................

They have lots of ads and.........................

 

"Plusnet are aware" 

Yeh it's on their service status page NOT

 

198kHz
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Registered: ‎30-07-2008

Re: Painful browsing the forum, like wading through treacle

Sometimes OK for me, sometimes not, but there have been some severe slow downs in the last week or so.

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JayG
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Registered: ‎30-10-2011

Re: Painful browsing the forum, like wading through treacle

Exactly as @198kHz - aggravatingly slow most of yesterday, not too bad so far today...

dvorak
Moderator
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Re: Painful browsing the forum, like wading through treacle

performance today is much quicker than yesterday for me.
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Townman
Superuser
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Registered: ‎22-08-2007

Re: Painful browsing the forum, like wading through treacle

@Strat - “Plusnet are aware”? Elsewhere it’s reported that they cannot reproduce it.

All,

If you encounter poor performance can you please report the same here. Please identify...

Date / time
Browser / OS
Board
Functionality being used
Nature of issue

More information might help better profile the issues.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

JonoH
Community Gaffer
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Re: Painful browsing the forum, like wading through treacle


We've been trying to replicate this internally without success so thank you all for letting us know that you're finding the pages slow to load.

@billnotben wrote:

"Plusnet are aware" 

Yeh it's on their service status page NOT

We're unlikely to put a service status up about slowdowns on our community forums that we're unable to replicate internally, but I do understand your frustration and we will now be raising this with Lithium to investigate.


 

 Jono H
 Plusnet Community Manager
MauriceC
Superuser
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Registered: ‎10-04-2007

Re: Painful browsing the forum, like wading through treacle

It has been an ongoing intermittent problem for some time, see this thread.

For me it has been mostly OK recently but later on Monday and most of yesterday performance was pretty dire!  Today, it's quite sprightlyWink

I mostly  use Windows 7 Pro and FF 64.0 (64 bit) but have also seen the slowdowns when using Chrome.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

billnotben
Community Veteran
Posts: 7,357
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Registered: ‎23-09-2010

Re: Painful browsing the forum, like wading through treacle


@JonoH wrote:

We're unlikely to put a service status up about slowdowns on our community forums that we're unable to replicate internally, but I do understand your frustration and we will now be raising this with Lithium to investigate.


Not trying to be funny though it's very hard to avoid but haven't you missed out "anything".

 

"We're unlikely to put a service status up about..................."

 

southerner
Aspiring Pro
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Re: Painful browsing the forum, like wading through treacle

I miss the fast and easy to read pre-Lithium setup 😉

MauriceC
Superuser
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Re: Painful browsing the forum, like wading through treacle

The problem is incredibly random!  This morning it was super fast; mid afternoon 20 - 30 secs to load a new page; currently random between 5 - 30 secs?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ejs
Community Veteran
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Registered: ‎10-06-2010

Re: Painful browsing the forum, like wading through treacle

About a week ago I started blocking plusnet.tt.omtrdc.net. Not because apparently it's a tracker and I was concerned about my non-existent privacy, but because it seemed a fairly slow component and I was seeing it in the status area connecting or waiting for it quite often. Perhaps the forums are slightly faster without it, but not by a lot. Some people may have some form of tracking protection blocking it already.

MauriceC
Superuser
Superuser
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Registered: ‎10-04-2007

Re: Painful browsing the forum, like wading through treacle

It's treacle again this morning!

Date / time:  23/01/2019 :  09:10
Browser / OS:  Win7 Pro FF 64.0.2 (64 bit)
Board:  SU Escalations
Functionality being used.  Reply then Report to Moderator
Nature of issue:  20 - 25 secs to complete a post

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.