Notification feed failure
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Re: Notification feed failure
05-07-2018 8:59 AM - edited 05-07-2018 9:00 AM
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Re: Notification feed failure
05-07-2018 9:04 AM
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Re: Notification feed failure
05-07-2018 11:08 AM
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It concerns me if some of you are not receiving any notifications at all... Gandalfs lack of notifications is particularly alarming as he is quite possibly the one person who would have a mountain of subscriptions to multiple threads he has participated in.
For those affected, can you please take a look at your subscriptions in your settings, It's the last tab. It should show you your subscribed topics and whether any new replies have occured.
You should be getting notifications of new replies to a subscribed topic, and your settings should also reflect that. While looking at the list of your subscriptions, compare it to your notification feed. If there has been a new reply in your subscrption feed that doesn't show up in your notifications feed, I will require a screenshot of this if that would be okay for you to provide?
Reason I ask is because this is another thing I don't have much control over so need to collect data to send off to Lithium so that they are clear when identifying a bug.
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Re: Notification feed failure
05-07-2018 11:12 AM
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I am also not getting any notifications through today.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Notification feed failure
05-07-2018 12:32 PM - edited 05-07-2018 12:38 PM
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Re: Notification feed failure
05-07-2018 12:50 PM
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Please see PM. I have found an updated topic (this morning) which I have participated in, for which I did not get a notification, which the topic shows I can unsubscribe from … which I could not readily find in my subscriptions … but I do have a lot of them and they are not easy to search!
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Re: Notification feed failure
05-07-2018 1:03 PM
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No notification for @Townman's latest post, either.
Re: Notification feed failure
05-07-2018 1:10 PM - edited 05-07-2018 1:12 PM
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Ditto for @jab1 post above
EDIT: Thinking about this, I should have received 2 notifications (a) new post and (b) tagging - this one regardless of my subscription status to this topic.
Something is somewhat broken.
When did Lithium last tinker with the service?
What is their sign off process?
What notification do you guys get about system change details … and testing proficiency?
@PlusnetLiam - is this on your radar yet - is this a Lithium update / testing issue - akin to the bad old days?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Notification feed failure
05-07-2018 1:26 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Notification feed failure
05-07-2018 1:39 PM
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Re: Notification feed failure
05-07-2018 2:40 PM
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Sorry I do not have time to dig / review at the moment. I just received a notification for something escalated a little while ago. I do not want to feed you red herrings... but is there any possibility of this being related to second and subsequent notifications on a topic?
Will try to play with that theory later.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Notification feed failure
05-07-2018 3:23 PM - edited 05-07-2018 3:25 PM
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As far as I am aware, the notification feed now takes notifications from the same subscription and type and bundles them into 1 notification.
So how it used to be:
For each reply in a single subscribed topic, you would receive a notification for each reply
Recently it was changed to:
For each reply in a single subscribed topic, you would receive only 1 notification and the notification message would update as '<latest user> and X others replied to topic <topic title and link>' for each subsequent reply.
But for some reason now (and this isn't happening to me as far as I can tell) you guys are not seeing any notifications at all?
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Re: Notification feed failure
05-07-2018 3:32 PM
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@jab1 wrote:
@jaread83 I am getting random notifications - you and @ITWorks replied to this topic since I last looked, and I only received notification of his post - nothing for yours.
Added picture.
I looked at your image @jab1 and I don't see anything wrong here. ITWorks is the last person to reply when you saw the notification so he becomes the named person.. previous commenters are just counted and presented as a number. See my comment above.
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Re: Notification feed failure
05-07-2018 3:34 PM
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Last (and only) notification for this thread was at 1112, so it appears that database has neither updated itself nor notified me since:
Re: Notification feed failure
05-07-2018 3:50 PM
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Just received a notification for the following topic as per the spec @jaread83 has just described (i.e. as normal)
There must be something buried within this current topic (and others which are malfunctioning) which is different from the above.
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