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Notification feed failure

jab1
The Full Monty
Posts: 22,728
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Registered: ‎24-02-2012

Re: Notification feed failure

Things appear to be improving - I have received notification of reply on the thread that I originally noticed I wasn't and on one which I subscribed to today, but I am still not getting pop-up notifications - something is still broken.

John
Townman
Superuser
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Registered: ‎22-08-2007

Re: Notification feed failure

@jaread83

Hi Jack can a service info notification be posted please?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
Posts: 22,728
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Registered: ‎24-02-2012

Re: Notification feed failure

@Townman, @MauriceC, @JayG, @jaread83, @Gandalf

Is it working correctly for you now - it seems to be for me, including the pop-up notification.

John
Gandalf
Community Gaffer
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Re: Notification feed failure

Yep, well I don’t know about the pop up notification as I’m not always on the community site page when the notifications come through.
Anoush Mortazavi
Operations Assurance Professional
Plusnet
jab1
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Posts: 22,728
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Re: Notification feed failure

Thanks, Anoush.Smiley

John
Townman
Superuser
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Posts: 28,104
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Re: Notification feed failure

Seems better - lots of notifications

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
Posts: 22,728
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Registered: ‎24-02-2012

Re: Notification feed failure

Thanks to you, too, Kevin.

Will be interesting to hear Lithiums excuse for the snafu.Wink

John
Gandalf
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Re: Notification feed failure

Turns out I am somewhat popular, I got 8 notifications a few hours ago. Cheesy
Anoush Mortazavi
Operations Assurance Professional
Plusnet
jaread83
Hero
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Registered: ‎22-02-2016

Re: Notification feed failure

I have been informed that there were some technical difficulties that affected the notification feed - these have since been resolved but please let me know if this issue is still ongoing.

Frontend Web Developer | www.plus.net

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JayG
Pro
Posts: 1,147
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Registered: ‎30-10-2011

Re: Notification feed failure

Have had the expected notifications for this thread, so seems to be working... Smiley

jab1
The Full Monty
Posts: 22,728
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Re: Notification feed failure


@jaread83 wrote:
I have been informed that there were some technical difficulties that affected the notification feed - these have since been resolved but please let me know if this issue is still ongoing.

Thanks @jaread83 - it appears to be fixed, but maybe Lithium should have at least let their users know, so we weren't thinking the problem was at our end?

John
MauriceC
Resting Legend
Posts: 4,085
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Registered: ‎10-04-2007

Re: Notification feed failure

It's certainly much better, but I'm not yet fully convinced that the Notification count always matches the number of items actually in the feed?  I did report some 'delayed' items appearing yesterday, so it could just be a bit of 'catch up'.  I'll keep an eye on it.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jaread83
Hero
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Re: Notification feed failure

I got three notifications since my last post and they are all there. I think this issue may be resolved now but I will be keeping my eye on it for a bit before I go back to Lithium to let them know.

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If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

MauriceC
Resting Legend
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Re: Notification feed failure

I got a notification and mail for your last post @jaread83.  But no pop-upEmbarrassed

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
Posts: 22,728
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Registered: ‎24-02-2012

Re: Notification feed failure

As the OP, I see all notifications - and pop-ups (when I'm on the forum, obviously). Still not 100% convinced, based on some comments here, but I'll try and keep a closer eye on things tomorrow, a little busy elsewhere today.

John