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Inconsistency in Forum View post count -v- Unread Posts

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Superuser
Superuser
Posts: 2,585
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Registered: 10-04-2007

Re: Inconsistency in Forum View post count -v- Unread Posts

Is this bug still on the Lithium list @jaread83 ?   The workaround is getting a bit tedious after a year of use.

Community Gaffer
Community Gaffer
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Registered: 22-02-2016

Re: Inconsistency in Forum View post count -v- Unread Posts

I received an email on Friday from Lithium support and this bug in the software has been fixed in an update. Only saw it this morning as it was sent late on Friday night. The update is only available on our staging site and the live community will be updated on the 31st of August.

Skeptical me went ahead and tested this on our staging site and I can confirm that the unread counter updates as soon as an unread topic is moved out of the board and put somewhere else. No more lingering unread counters anymore so this is good news for our active userbase.

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Superuser
Superuser
Posts: 2,585
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Registered: 10-04-2007

Re: Inconsistency in Forum View post count -v- Unread Posts

Cannot arrive soon enough Jack. Lips are sealed  3 boards affected again today.

 

Superuser
Superuser
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Re: Inconsistency in Forum View post count -v- Unread Posts

@jaread83,

... has this fix been applied to live yet please?

Regardless ... you are NOT going to like this bit of news ... this morning I noticed varying numbers of non-existent unread posts being reported on the two feedback boards.  Out of checking my own sanity "I'm sure it was 6 not 1 ... oh but it is 6..."  I went back to the device on which I last saw just 1 such item...

... only to find that when looking with my iPhone [Safari] I see just 1 unread item on this board ... but 6 if I look with my laptop [Edge]

Is such a known characteristic of the problem?

 

Community Gaffer
Community Gaffer
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Re: Inconsistency in Forum View post count -v- Unread Posts

As above, software update is expected on the 31st of August that will resolve this issue. Have checked on staging and it works.

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Superuser
Superuser
Posts: 9,988
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Registered: 22-08-2007

Re: Inconsistency in Forum View post count -v- Unread Posts

Sorry Jack - I missed the date in that post. Embarrassed

Is the same account seeing different unread counts a known characteristic of the problem?

Community Gaffer
Community Gaffer
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Re: Inconsistency in Forum View post count -v- Unread Posts

Not sure. All I know is that replicating the bug (moving an unread item between boards to show the phantom unread item in the original board) is no longer an issue on Staging. We will see once the update occurs.

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Superuser
Superuser
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Re: Inconsistency in Forum View post count -v- Unread Posts

Yay!!!!!!!!!!!   Tomorrow  SmittenSmittenSmiley

I for one will be glad to see the back of this problem.

Community Gaffer
Community Gaffer
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Re: Inconsistency in Forum View post count -v- Unread Posts

Me too @MauriceC Smiley I should receive an email from Lithium when the software has been updated.

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Superuser
Superuser
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Re: Inconsistency in Forum View post count -v- Unread Posts

As of 07:55 this morning I am showing 1 unread item on the feedback board, however when I click the unread items link there are none.
Superuser
Superuser
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Re: Inconsistency in Forum View post count -v- Unread Posts

Superuser
Superuser
Posts: 9,988
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Registered: 22-08-2007

Re: Inconsistency in Forum View post count -v- Unread Posts

@jaread83

...a blatant NUDGE! Shocked

A month and  a bit on since the "fix" was implemented and a month since I reported that the problem still persists.

Is this back on Lithium's radar please?

Back at the time of the "fix" being implemented, I cleared down all of my rouge non-existent unread items.  As above (I've not sought to clear them) I have non-existent unread items on the Business and Community feedback boards.

In the grand scheme of things, this is not a big issue ... but if the "fix" did not fix the issue, then there's more thought required - both to the engineering process and the verification testing.

Community Gaffer
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Re: Inconsistency in Forum View post count -v- Unread Posts

I have already put this back on Lithiums radar as I discovered over 300 unread items on boards that don't show up in my unread feed.

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Superuser
Superuser
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Re: Inconsistency in Forum View post count -v- Unread Posts

Jack,

Sorry if I missed visibility of this being returned to Lithium... Cool smiley

Community Gaffer
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Re: Inconsistency in Forum View post count -v- Unread Posts

I hadn't reported back on passing it back to Lithium. I have provided all the evidence and it has been taken to the developers to look at as frontline support is not able to see why this would happen. I have a feeling that it is linked to the moving of posts to other boards though.

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