Current mobile version of forums unusable
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Community Site Feedback
- :
- Current mobile version of forums unusable
Current mobile version of forums unusable
01-11-2017 2:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Clicking on my login icon used to pull out to show links to things, now it barely makes it past 5% of the screen. Also browse function to move to another section is impossible to control, it won't scroll up or down (only the page underneath) and tapping one section highlights one completely in the wrong area of tap.
I'll try again later, clear cache and all that.
Re: Current mobile version of forums unusable
01-11-2017 7:34 AM - edited 01-11-2017 7:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just checked the above on iPhone iOS 10.3.3 with Safari (not @jaread83 's favourite) and all looks ok.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Current mobile version of forums unusable
01-11-2017 9:16 AM - edited 01-11-2017 9:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Once I got rid of the typewriter
Re: Current mobile version of forums unusable
01-11-2017 9:19 AM - edited 01-11-2017 9:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was viewing/moderating using my Samsung A5 earlier this morning with no issues.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Current mobile version of forums unusable
01-11-2017 9:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Current mobile version of forums unusable
01-11-2017 5:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
iPod Touch 5th gen.
Still the same after cache clearance. Something has changed as the icons for forums, blog & browse have changed slightly from a week ago.
Next thing to try is a different browser on this device. To be continued....
Re: Current mobile version of forums unusable
01-11-2017 5:46 PM - edited 01-11-2017 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If nothing has changed here maybe Plusnet menu widget has and is interacting with other elements in the forum software.
Edit: Attached screeny of what happens if tapped on profile icon.
Re: Current mobile version of forums unusable
01-11-2017 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That iOS and therefore that version of Safari is now quite mature. Of recent times, I have noticed that some web pages do not function "correctly" on my old Vista box. I rather suspect that functionality has crept into the "not back wards compatible zone".
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Current mobile version of forums unusable
01-11-2017 5:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Dolphin browser is up to date but that still shows the odd behaviour (with the browse function, not logged in there to test profile pop up).
Re: Current mobile version of forums unusable
02-11-2017 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Current mobile version of forums unusable
02-11-2017 11:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What I don't get is why it was working fine only a week ago and now problems with these elements, and you say there were no changes to these of recent. All very bizarre.
Re: Current mobile version of forums unusable
03-11-2017 2:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did the device quietly do an upgrade? The iDevices are always calling home looking for new code.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Current mobile version of forums unusable
03-11-2017 3:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Highly unlikely as I've jailbroken the device and blocked all auto updates.
Just testing now on android Dolphin browser and it seems to have problems too with those elements I outlined above. Specifically I can't tap on any of the links that pop up in the menus, it just goes through to the page behind and clicks that link instead.
@jaread83 are there any resources being called from other domains or is it all local? Just a hunch I may be blocking something either by hosts file or openDNS.
Re: Current mobile version of forums unusable
03-11-2017 8:42 AM - edited 03-11-2017 8:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Current mobile version of forums unusable
03-11-2017 10:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Community Site Feedback
- :
- Current mobile version of forums unusable