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User name and password

cbcadm
Hooked
Posts: 7
Registered: 30-10-2017

User name and password

Tried to get back on here with my old username and password, but system wouldn't have it.

 

Assumed I'd got the wrong password, so clicked that link. System was unable to change my password. Sad

 

In the end I just created a new user, but like the main system; it seems daft to have multiple names for the same person. Think I must be on here under three names at least now. Smiley

7 REPLIES
Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: User name and password

Hi @cbcadm,

Sorry to hear you're having issues getting your old forum account back. When we migrated the forums there were around 200 users (out of about 25,000) that were duplicates imported from the old forum - these duplicates were not the same user though, they were different and its a mixture of the old forums using an email to login and the username being automatically assigned from the system (I think).

If you can send me a Private Message with the account name and your email address that is tied to that account (so I can verify), I can look into recovering it by updating the username to something else so that you can access it again.

Sorry if this has caused any inconvenience.

Cheers,

Jack

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

cbcadm
Hooked
Posts: 7
Registered: 30-10-2017

Re: User name and password

Thanks, but I think I have used the forum since you upgraded. I assumed my account was suspended when my broadband contract expired as It wouldn't let me change my password, as explained to your college.

 

I've PM'd you the details, if you eant to look into it.

Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: User name and password

I have replied. According to the last login of your account it is saying it hasn't logged in since we migrated over to this version (5/4/16). I will get this sorted.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

cbcadm
Hooked
Posts: 7
Registered: 30-10-2017

Re: User name and password

Thanks.

cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Re: User name and password

Working!

 

Thanks Jaread. Wink

Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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cbcadmin
Grafter
Posts: 184
Thanks: 1
Registered: 14-02-2012

Re: User name and password

 Odd: how do I delete a post?

 

Edit: Found the answer; you can't!

 

Love the disgruntled user deleting his posts and causing havock. Smiley

 

 

Keef - Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7

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Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: User name and password

You're welcome Smiley

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.