Community signup using Outlook/live.co.uk email address

[#1]

Hi all,

A few weeks ago I tried to sign up for an account using my @live.co.uk email address but the verification email never arrived! I tweeted PlusNet and they were just as confused.

I tried using an alias (an @outlook.com) and that didn't work either!

I get my regular PlusNet billing emails to my @live.co.uk email address fine!

I've now signed up using my work email address (which is gmail based) which isn't really ideal.

Any advice?

Thanks in advance all!

[#2]

@James_B 

This is likely to be connected to the bulk sender grey listing issues we’ve seen in respect of the user email space for plus.com.

Does the community email space have the correct SPF / DKIM settings?  Is email sent from the community email senders address sent via Plusnet’s SMPT server or via the vendor’s SMPT server?

Does the vendor inspect and manage email non-delivery reports?

[#3]

@Townman 

For info, I've just inspected the source of a recent community email notification

It is sent from the vendors mail server but does have valid SPF , DKIM and a one-click unsubscribe header!

There would appear no reason for it not being accepted

[#4]

Use the Webmail for Outlook/live.co.uk and see if the conformation email ended up in a Spam / Junk folder.

[#5]

@MisterW 

Is there a DMARC policy?  One wonders if there’s a disconnect on the reply to address?

@rjpholliday 

Can you post the email headers, being sure to redact your email address.

[#6]

@Townman I cant see a DMARC header but that could be because it wasnt required to be considered ( SPF & DKIM both pass )

You could be right on the reply-to (envelope-from) disconnect , headers below

X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
Return-path: <bounces+13614266-6e34-community=*********.org.uk@em7732.eu.khoros-mail.com>
Envelope-to: community@*********.org.uk
Delivery-date: Sun, 17 May 2026 16:23:35 +0100
Received: from mx1.mythic-beasts.com ([2a00:1098:0:86:1000:0:2:1])
    by oncilla.mythic-beasts.com with esmtps  (TLS1.3) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
    (Exim 4.96)
    (envelope-from <bounces+13614266-6e34-community=*********.org.uk@em7732.eu.khoros-mail.com>)
    id 1wOdL5-007dse-0V
    for community@*********.org.uk;
    Sun, 17 May 2026 16:23:35 +0100
Authentication-Results: mailhub-cam-d.mythic-beasts.com;
    spf=pass smtp.mailfrom=em7732.eu.khoros-mail.com;
    dkim=pass header.d=eu.khoros-mail.com header.s=s1 header.a=rsa-sha256
Received: from [149.72.175.76] (port=35972 helo=o3.ptr2884.eu.khoros-mail.com)
    by mailhub-cam-d.mythic-beasts.com with esmtps  (TLS1.3) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
    (Exim 4.96)
    (envelope-from <bounces+13614266-6e34-community=*********.org.uk@em7732.eu.khoros-mail.com>)
    id 1wOdKz-00DFjg-2Q
    for community@*********.org.uk;
    Sun, 17 May 2026 16:23:35 +0100
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=eu.khoros-mail.com;
    h=date:from:subject:mime-version:content-type:list-unsubscribe-post:
    list-unsubscribe:to:cc:content-type:date:from:subject:to;
    s=s1; t=1779031408;
    bh=1UNfbn/MLa4VxzooyjruiaCK4s8ihzbwyIAa7rqaHrc=;
    b=WVuIM5Xom19aZYxUKvYEN5L0moyzFD/Jov1mFPDpJdVRNvFky+mwAna+KNnlT8wisDnX
    lYvTWkNO+Zrk1wdhq2kUcrHm5O8z7Etk+vTc8AsyeKHcjcoCZ16UMd8lroo4dj3VhJunqU
    5aLQ76ADLDRBWz6gKnby98M1+DoEhjSA7sKU1nq/RaZDG87O25n3v1TUXw9oYIyxH9ku/q
    LEn2HZdQvzH5Sg0jfUtgMUMHwOG12LIgw5GAhti1kJOh+ERj0Gjyvo50DSJZPC4250VUcH
    ZmdJr1DPBjEJYYTI6mQdiVVvHYQD8o7PkuY/ve1aQRjcKZOBYfZXf8Mhxij4sfbA==
Received: by recvd-74d8d9b47c-h929l with SMTP id recvd-74d8d9b47c-h929l-1-6A09DD70-4D
    2026-05-17 15:23:28.54421428 +0000 UTC m=+1619494.260991519
Received: from outbound.eu.khoros-mail.com (unknown)
    by geopod-ismtpd-9 (SG)
    with ESMTP id AFWnGuPkQEyfBr_zYWqBdA
    for <community@*********.org.uk>;
    Sun, 17 May 2026 15:23:28.501 +0000 (UTC)
Received: from community.plus.net (unknown [10.250.51.210])
    by outbound.eu.khoros-mail.com (Postfix) with ESMTP id 6A6F81A0003
    for <community@*********.org.uk>; Sun, 17 May 2026 15:23:28 +0000 (GMT)
Date: Sun, 17 May 2026 15:23:28 +0000 (UTC)
From: Plusnet Community Mailer <noreply@community-mailer.plus.net>
Message-ID: <2206eb46-b551-4bc4-b0a6-274e973be819.1779031408437@community.plus.net>

[#7]

@Townman - Yes, community emails are handled by the vendor.

@rjpholliday - Could you see any emails in your junk/spam? If not, please reply to my private message and I'll be happy to look into it for you.

James