Ambiguous notifications count

[#1]

Good news, @Townman - Khoros have been able to observe the problem and have identified a server-side caching issue. It'll be cleared during tonight's maintenance window so please let me know how things look tomorrow.

James

[#2]

@James_B 

A big THANK YOU for being stubborn!!

That is exactly the character of what I thought (up to a point) might be the issue.  I've seen this previously, but never had solid evidence of it and have suspected inconsistent data between service instances.

My expectation here is that the count will be consistent after this fix, though capped at 101.  It would be interesting to know what is my current notification count before I take action (look at the page) which will clear the counter.

[#3]

No problem, @Townman 

I've asked the question about your current count.

James

[#4]

Good morning @James_B 

Today’s experience is unchanged from yesterday, counts of 101 followed by (currently) 65 are still being reported.  Was the change implemented?

There has been a slight change in the observed behaviour - sometimes after making a post, 101 is reported rather than the lower count.

[#5]

Thanks @Townman 

I believe so but I've emailed Khoros to check it was done and ask if any action is required at your end.

James