@James_B
A big THANK YOU for being stubborn!!
That is exactly the character of what I thought (up to a point) might be the issue. I've seen this previously, but never had solid evidence of it and have suspected inconsistent data between service instances.
My expectation here is that the count will be consistent after this fix, though capped at 101. It would be interesting to know what is my current notification count before I take action (look at the page) which will clear the counter.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
