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Website and Internal System Issues today

Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: Website and Internal System Issues today

me too - great isn't it
MattyC
Champion
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Registered: ‎10-04-2014

Re: Website and Internal System Issues today

I was just getting on the phone to raise this, but it came straight back up again. We're keeping our eyes out.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 19,107
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Registered: ‎31-08-2007

Re: Website and Internal System Issues today

Why can I no longer Login to the Library? - in fact whilst I was logged into the Forum I was always logged into the Library (as long as I was on the correct server) so something has been messed up Angry
Moderator
Moderator
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Re: Website and Internal System Issues today

yup looks like it..
Customer / Moderator
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ScottStorey
Pro
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Registered: ‎21-02-2013

Re: Website and Internal System Issues today

I had that yesterday. From a quick check it looked to be cookie or cache related.
Logging out and back in sorted it for me. Not had chance to try it on a fresh machine to confirm if its cache/cookie or just a first login issue after the maintenance.
Community Gaffer
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Re: Website and Internal System Issues today

I've had problems with the site-wide login for ages now. Similar situation, I login to the forums and something odd happens with the session/cookie data that doesn't log me into the blog/library. IIRC, I raised an internal problem on it well over a year ago.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 26,786
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Registered: ‎10-04-2007

Re: Website and Internal System Issues today

It goes back longer than that. I haven't been able to log in since at least 2010
Quote from: Bob
Good work jelv, I'm thinking this would make a pretty good support page. You thought of converting it into a Community Library article?

I tried to have a look but couldn't get in.
Edit: Also see http://community.plus.net/forum/index.php/topic,133294.0.html
jelv (a.k.a Spoon Whittler)
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Community Veteran
Posts: 19,107
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Registered: ‎31-08-2007

Re: Website and Internal System Issues today

Cookie related for me, logged out of the forum, closed all the pages, logged back in and bingo Huh
Community Veteran
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Registered: ‎10-04-2007

Re: Website and Internal System Issues today

I'd tried that before and it didn't help. However...
Logged out of community
Closed browser
Restarted browser
Deleted all cookies for community.plus.net
Logged in to community and now it seems OK
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Community Veteran
Posts: 19,107
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Registered: ‎31-08-2007

Re: Website and Internal System Issues today

Check which server you are connected to!
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: Website and Internal System Issues today

Now the main site is down again including the members area  :crazy: :crazy:
Community Veteran
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Registered: ‎10-04-2007

Re: Website and Internal System Issues today

I was checking for posts about that!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Community Gaffer
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Re: Website and Internal System Issues today

We're working on it, will be back asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
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Re: Website and Internal System Issues today

It is....albeit a little slow in responding.

Customer and Forum Moderator. Windows 10 Firefox 70.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
Superuser
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Registered: ‎22-08-2007

Re: Website and Internal System Issues today

Has the user portal gone down again, or just got darned slow circa 11:55?