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Website and Internal System Issues today

Plusnet Help Team
Plusnet Help Team
Posts: 12,827
Thanks: 111
Fixes: 36
Registered: 27-04-2007

Website and Internal System Issues today

Good afternoon everyone.
As you may notice we're experiencing some problems with access to our website and also our internal systems.
This means that we won't be able to view your account when calling us and can only offer generic advice so we'd advise not calling unless there's an urgent issue at the moment.
As you may guess this means we're unable to make a service status announcement, however we'll update you all as appropriate via this thread and via our Twitter page: https://twitter.com/plusnethelp
Thanks for your patience
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
64 REPLIES
Community Veteran
Posts: 38,431
Thanks: 1,008
Fixes: 60
Registered: 15-06-2007

Re: Website and Internal System Issues today

Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: 07-02-2012

Re: Website and Internal System Issues today

Baring with someone who has problems with their internal systems doesn't seem a very inviting prospect  Lips are sealed.
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
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Fixes: 136
Registered: 01-01-2012

Re: Website and Internal System Issues today

Should be working now.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 364
Fixes: 136
Registered: 01-01-2012

Re: Website and Internal System Issues today

Just a quick heads up but we've had to put holding pages on the rest of the community to investigate what's happened today.
They'll most likely be in place until tomorrow but if anything changes we will let you know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
racquel
Grafter
Posts: 181
Thanks: 4
Registered: 21-11-2008

Re: Website and Internal System Issues today

So, what data and how much  Huh
nigel1971
Grafter
Posts: 114
Thanks: 2
Registered: 20-05-2014

Re: Website and Internal System Issues today

Always find the main website slow to load, the forums are quicker than that.
Plusnet Help Team
Plusnet Help Team
Posts: 12,827
Thanks: 111
Fixes: 36
Registered: 27-04-2007

Re: Website and Internal System Issues today

Afternoon all
The holding pages will remain on the Community Site for the time being due to essential maintenance being carried out on the site.
We will keep you informed of our progress and let you know when the rest of site is back up and running,

Thank you for your patience and understanding while we carry out this work.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

Re: Website and Internal System Issues today

jamesanstee
Grafter
Posts: 475
Thanks: 5
Registered: 20-04-2012

Re: Website and Internal System Issues today

Deleted
Community Veteran
Posts: 26,542
Thanks: 786
Fixes: 9
Registered: 10-04-2007

Re: Website and Internal System Issues today

Not sure of the point of your post - it's the community site that's down, not the main site or the portal!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Community Veteran
Posts: 19,099
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Registered: 31-08-2007

Re: Website and Internal System Issues today

Well the Library tab isn't showing a holding page and hasn't done since this started, just a blank page as are any direct links to Library articles. When is it going to be back up? and what happened - did it get hacked?
glloyd
Rising Star
Posts: 1,652
Thanks: 20
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Registered: 06-04-2007

Re: Website and Internal System Issues today

It's about time someone came clean and told us the real reason it's down.
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Website and Internal System Issues today

They've switched off the server to see what the uproar is and if they can get away with dropping another service to save a few quid.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Community Veteran
Posts: 26,542
Thanks: 786
Fixes: 9
Registered: 10-04-2007

Re: Website and Internal System Issues today

Why has the link to the forum rules been removed from the site links in the footer of the forum pages?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)