cancel
Showing results for 
Search instead for 
Did you mean: 

Website and Internal System Issues today

Community Veteran
Posts: 5,693
Thanks: 1,574
Fixes: 37
Registered: ‎16-10-2014

Re: Website and Internal System Issues today

Well according to my view I have no "Site Links" or "Related Links" and only a single entry in the "Community Apps" for the Open Source Apps page as you can see below.
Assuming we are referring to the same page.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Website and Internal System Issues today

Quote from: avatastic
They've switched off the server to see what the uproar is and if they can get away with dropping another service to save a few quid.

It's not getting switched off  Roll eyes
Some of the software used to run certain areas of the community needs upgrading. It's as simple as that.
Work is continuing as we speak.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 5,228
Thanks: 495
Fixes: 22
Registered: ‎10-06-2010

Re: Website and Internal System Issues today

Quote from: Plusnet
2015-08-27 19:34:37
Due to emergency maintenance we have had to put holding pages on most of our community site

The software suddenly needed an emergency upgrade. Shocked
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Website and Internal System Issues today

I have no Site Links or Related Links either, must be because of the rest of Community being down.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Website and Internal System Issues today

We want to upgrade it to a newer version.
@Anotherone - This applies to the Community Library too, it looks like the holding page hasn't been applied to that section for one reason or another. We're hoping to have this done as soon as possible though.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 5,693
Thanks: 1,574
Fixes: 37
Registered: ‎16-10-2014

Re: Website and Internal System Issues today

I seem to have lost something here, namely the plot. What is it exactly you are upgrading?
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Website and Internal System Issues today

Thanks Chris for your post and info. Having done some digging, I've noted that only one of the servers is up and running -  212.159.9.110. The other has a holding page which would probably explain all the other missing bits.
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Website and Internal System Issues today

@Mook
Everything on Community would be my interpretation.
Community Veteran
Posts: 5,693
Thanks: 1,574
Fixes: 37
Registered: ‎16-10-2014

Re: Website and Internal System Issues today

I may regret this post but why does it take so long to upgrade some software? In my opinion this should be done with minimal downtime, having first implemented the new software on a staging platform, tested it then migrate it in to production when all of the test have been done. To be fair I don't (think) I use the Community offerings, but all the same this is a lot of down time which leads me to think ... No, I'll leave it at that.
Community Veteran
Posts: 5,228
Thanks: 495
Fixes: 22
Registered: ‎10-06-2010

Re: Website and Internal System Issues today

I'm currently using 212.159.8.110 for the forums, seems to be up.
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Website and Internal System Issues today

Please explain why the software suddenly needed upgrading with no prior notice.
Looking at Thursday's service status announcements:
[quote=http://usertools.plus.net/status/archive/1440683542.htm]Website accessibility (87756) - NEW
Portal
Posted on: Thursday 27 August 2015, 14:52
We're currently experiencing some issues with access to our website.
Our engineers are currently investigating the issue and we'll post again as soon as we have an update.
[quote=http://usertools.plus.net/status/archive/1440700477.htm]Community Accessability (87756) - NEW
Portal
Posted on: Thursday 27 August 2015, 19:34
Due to emergency maintenance we have had to put holding pages on most of our community site
You can still access the community forums at http://community.plus.net/forum/index.php
These holding pages will be in place until tomorrow and we will aim to provide an update by midday. Apologies for any inconvenience
Note that these have the same problem id and so are related.
I think it's highly likely that Plusnet's failure to keep the software updated with the latest security fixes has bit them on the bum yet again. Something obviously happened and now they are updating in a panic.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Website and Internal System Issues today

How very odd ejs, I'll dig some more, as you can see I'm using the other one! It might depend on which Hostlink one is on, or which Data Centre you end up at.
Updating some of this stuff is tricky because of the "customised bits" where there is a bit of an interface with broadband accounts to verify a user (in simple terms).
Community Veteran
Posts: 1,136
Thanks: 2
Registered: ‎30-07-2007

Re: Website and Internal System Issues today

Quote from: spoon
I think it's highly likely that Plusnet's failure to keep the software updated with the latest security fixes has bit them on the bum yet again. Something obviously happened and now they are updating in a panic.

Seems likely. I'd hate to think what version of Wordpress was running, along with the 7 year old forum software.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Website and Internal System Issues today

The whole Plusnet site is down now as previously announced
Quote
Thanks for visiting, we'll be back soon
We've had to take the site down for maintenance.
We'll be as quick as we can, but in the meantime you can find the latest updates and talk to us on
http://usertools.plus.net/status/archive/1441097505.htm
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Website and Internal System Issues today

I think part of your quote is missing Jim. They reckon they'll talk to us on Twitter or this Forum Huh