Mand,
I think it has to be said that your help and intervention in quite a few different cases has really shaped the forum facing role of plusnet, and has set the expections of quite a few.
You never failed to meet those expectations, and even at times where I am sure you felt like throtting/mutilating/battering re-educating people (Staff and customers!) you still came through smiling with a result, making for some really happy customers.
We'll all miss you in the forums, but I know how much it means to you for this role change.
It's been emotional :'(
CB