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Planned Systems Outage 17/06

Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
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Registered: 04-04-2007

Planned Systems Outage 17/06

Morning all,
Quick heads up for anybody that hasn't seen the announcement here.
Basically, we're going to be tinkering with the firewalls that were partially responsible for the data centre outage a couple of weeks back.
If anything untoward happens, it could impact quite a few services. Even if things do go to plan then you can expect the systems mentioned in the announcement below to be down:
[quote author="Service Status"]Planned Firewall Maintenance - Thursday 17th June 4.30am-6.30am
When's this work happening?
Tomorrow morning, 17th June.
What does it affect?
Email delivery, access to our website, access to our internal systems, access to our Plesk/PAYH web-hosting platform and the generation of customer webstats.
How long will it take?
About ninety minutes.
What does the work involve?
We will be making some firewall configuration changes to improve resiliency across the network, and help prevent a recurrence of the data centre problem we experienced a fortnight ago.
Am I likely to notice the work?
Yes. Our website will be inaccessible and holding pages will be in place. There may also be some delays to the delivery of inbound email and our Plesk hosting platform will be completely offline. The generation of webstats data for the 16th June may happen later than usual.
Is there anything else I need to know?
Our support staff will not have access to customers' account information for the duration of the maintenance window.
Kind Regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

5 REPLIES
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Planned Systems Outage 17/06

Just in case you're not aware - IMAP still not working  Smiley
Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Planned Systems Outage 17/06

@collinet, I /think/ IMAP should be OK now but there are some problems following the maintenance. Notably slow access to these forums, Madasafish POP3 email collection and the potential for mail delays. The webstats run is behind too, but we expected that. I'm about to post a Service Status...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,413
Thanks: 1,178
Fixes: 91
Registered: 04-04-2007

Re: Planned Systems Outage 17/06

Should now be fixed with the exception of Madasafish POP3 which we're still looking at...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

smegmyster
Newbie
Posts: 1
Registered: 17-06-2010

Re: Planned Systems Outage 17/06

Quote from: Bob
Should now be fixed with the exception of Madasafish POP3 which we're still looking at...

Yes, no email all day, very frustrating. Is this being corrected during tomorrows scheduled maintenance........  Cry
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Planned Systems Outage 17/06

Yes, should now be working correctly and I've just updated service status.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff