Pricing/Terms changes - October 2013

[Scribe]

Quote from: glloyd

If there was an award for upsetting loyal customers PlusNet would win Gold every time. Beware when companies start expensive TV advertising, someone has to pay and that someone is current customers.

Yep! For the first time, I'm not happy with what they've done.>:(  Perhaps it would be a good idea to start rewarding loyal customers, with a discount for each year that they've stayed with PN, rather like the referrals scheme.:)

[Anonymous]

I like that idea !
I've been here 14 years, so that would add up to be a nice discount  :-*
For me a loyalty discount would make paying Plusnet's 'Market 1' prices more bearable on my obsolete 20CN connection  >:(

[NorthEasterner]

@Purleigh
Do BT have those Market 1,2.3 pricing rates?
If they don't I would have gone to them.
Understand about your loyalty, @ sky they treat you like cattle.

[jscutts]

Are the emails still coming out or have I escaped the price increase? I signed up in December 2012 or January 2013 I think?

[Razer]

Just received mine. 'Pfft' is all I can express at the contents.

[NorthEasterner]

BT are saying to its customers if they are not happy with the price change then they can leave FOC
Same case with PN?

[alanf]

Compare with what Tesco is offering:  Unlimited downloads for  £2 per month for 12 months (£6 per month thereafter)  £14.90 line rental including Evenings and Weekends.
http://www.tescobroadband.com/tesco-broadband/evening-and-weekend-package
This all seems to good to be true and possibly is. I didn't find any mention of  for example "Up to xMbps" line speeds.

 

[Kelly]

Quote from: NorthEasterner

BT are saying to its customers if they are not happy with the price change then they can leave FOC Same case with PN?

Read the email?
It's in the footer.

[HairyMcbiker]

@Kelly Some indeed MANY of us have NOT received the email yet.
I am very unhappy about the phone cost rising, I only bought the full years last year as it was going up just after I did. As I have said earlier in this thread it is just not economical for many of us, in that we could move phone to a service costing nearly 50% less than the new one.
I am tied for another 10 months on fibre but my phone is up in Oct. Guess I will be moving it then  :-\

[w23]

I have a few days left to contact Plusnet to advise that I wish to terminate my telephone service with them but my LRS is paid (non-refundable) until January (so I'm effectively 'tied in' until then).  If I do contact Plusnet within the ten day period specified in the email to advise that I want to terminate my telephone service once my LRS expires will my call plan still increase 'to my material disadvantage' in October (clearly migrating the telephone prior to LRS expiring would also be 'to my material disadvantage') or does giving notice mean that my call plan will remain at the current price until my LRS expires?

[NorthEasterner]

It says if you decide to leave, you can so without incurring termination fees. However you will still get a service charge up to the date of termination.
So if I am 2 months into my FTTC 18 month contract, I can leave without incurring a service charge? But will be charged (i.e I choose to terminate in September) my monthly bill up to september? And after that its just free to move provider?
Jamie

[inhost]

Dear Bob and your band of merry bandits,
I have a few questions to which I would like detailed, specific and transparent answers.
1) What specific areas did PN feel were lacking i.e. failing beyond acceptable limits within the service area that have brought about the price increase and what specific metrics can you display to back this up?
2) What specific study was done to indicate that the root cause of the service failure on your part could be resolved by money?
3) Why are PN unable to fund the rectification of the service failure to which you have determined required money to be spent themselves out of rather substantial profits rather than charging customers?
4) Are you willing to provide transparent and on going details of what the additional money has been spent on so we can judge the success or failure of the planned service improvements?
5) If the service does not improve within a fixed period of time are you willing to either reduce or refund the wasted fee's?
6) Would you please make it VERY clear by editing the first post in this thread that any plusnet customer that does not agree to these terms can cancel within 10 days without having to pay a penny beyond what they currently owe.
7) Why do you think it is OK only to give us 10 days to cancel when you yourself as part of this change are now demanding 14 days?
I expect some vague reply that deliberately avoids having to be to honest and transparent but I would love to be wrong about you for once.  

[NorthEasterner]

We should be given any time up to the 1st October to cancel without charge if we don't agree with price increase T&C's
Can you negotiate with that plusnet?

[Chris]

The email details the period you have to cancel, that's 10 days from receipt of the email.

[NorthEasterner]

Can it be extended?