Pricing/Terms changes - October 2013
Quote from: x47c Not for me Bob
Concidentally today is my month's rollover date and I got the usual monthly DD advance notice to both my
postmaster plusnet address and my "other" address so we know the system is working - as it always does each month.
Checked the junk mailbox on my "other" address and nothing there either.
So no, not yet is the reply.
OK, thanks. I'll do some digging and try and find out what's happening with yours and jelv's emails. Let me know if they turn up in the meantime.
Quote from: NorthEasterner Regarding the Sky free fibre for 6 months. Some sky TV customers can get free fibre for 6 months and just pay line rental with additional extras where applicable.
You are confusing with new customer offers
Fair enough, thanks for the clarification.
Quote from: Fireant im shocked these are putting up line rental as i dont know if it applies to me...
It does assuming I'm looking at the right account.
Quote from: friedfoodfan i didn't know they were hiking up the line rental!
ill have to ring them in the norning, i'm so not happy about this!
Doesn't affect you from what I can tell as you only signed up recently.
Quote from: peterb99 Thanks for the reply Bob. I appreciate it and I won't be leaving because of poor customer service because its been very good. I am a bit annoyed about the fact I was promised a lot faster speeds though I understand the wording has changed since I signed up.
If I move back to Virgin I won't be having a phone line anymore - just don't need one.
Can I keep just the phone line with plusnet until the LRS runs out in December (understand I have to pay the £25 broadband cessation fee)?
Yes you could assuming you'd have a separate cable line installed for the Virgin connection.
Quote from: irritablegit Secondly, I am on
Plusnet Extra Fibre - £19.99 per month - 250GB Usage Allowance - 64.6Mb download speed (estimated) - 20Mb upload speed (estimated)
but it seems to be going up to £21.49 per month
Yes, that's right.
Quote from: irritablegit The current, "similar" offering seems to be Plusnet Unlimited Fibre - £19.99 per month - Unlimited Usage Allowance - 64.6Mb download speed (estimated) - 10Mb upload speed (estimated) so "unlimited"usage but half the upload speed
The provisioned product is exactly the same as the one you're on now so there will be no difference in speed (in fact the traffic management policy on Unlimited is slightly more favourable compared to Extra).
Quote from: irritablegit How do I know if the Plusnet Unlimited Fibre price is about to rise or not ?
You don't I guess but any theoretical rise would be handled in a similar fashion and you'd have the opportunity to migrate without any early termination fee etc.
Quote from: irritablegit As I can now escape my contract if I want, if I switch to Unlimited, presumably
a) I will continue to pay £19.99 and no more for the foreseeable
No, you would pay £22.49 as per the observation in your second post:
Quote from: irritablegit I've now just looked at the website offers ... Unlimited Fibre is shown as £22.49 per month .... so it's going / gone up by £2.50 not £1.50
That's because the surcharge on the current line-up of products is £2.50 rather than £1.50
Quote from: irritablegit b) the Unlimited contract would have to be a NEW 18month contract ?
It's a new contract.
Quote from: irritablegit Oddly, it shows the speed as 76 not 64 (76 is what I actually get now), so I'm ot sure where the 64 comes from.
An old estimate probably. They can change from time to time.
Quote from: irritablegit So, it would be cheaper to stay and pay the extra £1.50 - and definitely cheaper not to take the phone package
If you took phone you'd continue paying £19.99, whether you choose to stay where you are or move to Unlimited.
Quote from: The Have emails stopped being sent out as not received anything?
We won't have sent any over the bank holiday.
Quote from: The I am on LRS from end of last year with Unlimited and trying to find out what, if any, increases I will incur.
Probably best to wait for your email however based on what you've said, Anytime will increase from £4.00/mnth to £4.50/mnth and LRS renewal after October 1st will increase from £125.88 to £137.88. Your broadband subscription cost will remain unchanged.
Quote from: billnotben I'm not asking for when the prices will rise but when is the next price review planned?
Nothing is planned for the next quarter or two. I guess it would make sense to review things at the end of the fiscal year/start of the next.
Quote from: disallusioned Just received message that broadband charge is going up by 23%!!!!!!!!!!? How can this be justified???
Looks like you could probably save a bit of money by moving your phone service to us and switching to Essentials. I'm guessing there's a reason why you don't want to do this?
What is the current policy on downgrading an account to "dial-up" to allow access to email with regard to costs etc?
Would this allow a customer to move their broadband to another ISP?
Would this allow a customer to move their broadband to another ISP?
Not a great way to treat a longstanding customer of many years, who has experienced periods of interrupted service recently, for a number of hours each time. 
The message seems to be that Plusnet does not value customers on the value package. Sure, the cost is reduced by 50p per month if I take up the phone line option as well but why should I be compelled to do so, or otherwise accept the £1.50 per month increase? And there is probably a minimum term contract of at least 12 months that goes with the switch.
Plusnet has been working hard to gain new customers recently with half price offers, which may be at the expense of losing loyal customers like myself through the intended changes, in a very competitive market. I can understand the logic for new customers, to incentivise them to take the phone line rental with the broadband, but Plusnet should have left "old" customers alone, or if anything, rewarded them for their loyalty.
What rubs it in is the intended cancellation notice period being extended, which is a way of saying that if you are going to cancel or switch, then do it quickly.
I'd always thought of Plusnet as a friendly, fair and unaggressive broadband provider, which was part of the appeal. Sadly it seems that they have decided to become just like any other broadband provider. I may be wrong but I suspect that longer term this will not have been a good move by Plusnet.
The message seems to be that Plusnet does not value customers on the value package. Sure, the cost is reduced by 50p per month if I take up the phone line option as well but why should I be compelled to do so, or otherwise accept the £1.50 per month increase? And there is probably a minimum term contract of at least 12 months that goes with the switch. Plusnet has been working hard to gain new customers recently with half price offers, which may be at the expense of losing loyal customers like myself through the intended changes, in a very competitive market. I can understand the logic for new customers, to incentivise them to take the phone line rental with the broadband, but Plusnet should have left "old" customers alone, or if anything, rewarded them for their loyalty.
What rubs it in is the intended cancellation notice period being extended, which is a way of saying that if you are going to cancel or switch, then do it quickly.
I'd always thought of Plusnet as a friendly, fair and unaggressive broadband provider, which was part of the appeal. Sadly it seems that they have decided to become just like any other broadband provider. I may be wrong but I suspect that longer term this will not have been a good move by Plusnet.
Just came across this:
http://www.theregister.co.uk/2007/04/13/plusnet_comeback_packages/
Or perhaps http://www.theregister.co.uk/2007/08/08/lee_strafford_email/
These both seem to be stories about where Plusnet mistreats its customers
and then has to furiously back-pedal to regain market share.
Is it true that
Quote PlusNet just wants to be loved - again
The long and winding road back
Beleaguered ISP PlusNet is attempting a comeback with a suite of new deals, backed by its new owner BT.
http://www.theregister.co.uk/2007/04/13/plusnet_comeback_packages/
Or perhaps http://www.theregister.co.uk/2007/08/08/lee_strafford_email/
These both seem to be stories about where Plusnet mistreats its customers
and then has to furiously back-pedal to regain market share.
Is it true that
Quote "Those who do not learn from history are doomed to relive it"?
Just got back from a long weekend away and received the email this evening (it looks like it was sent Friday).
When does the 10 days start from?
When does the 10 days start from?
