PlusNet back on top!

[#1]

To add onto that, we've just employed another 8 or 9 members of staff who are now taking calls and answering tickets, whilst being guided by some of our more senior members of staff.  This should help us to continue to drive down call times further.
Also, if you're ever looking for a job, it can never hurt to have a look at our Careers Page as we're always on the look out for quality applicants to join the team.
Interviews with Comms Cat can be arranged.

[#2]

I'm a bit puzzled by the fact that, although the uSwitch survey lists PlusNet at the top with a Customer Service rating of 78%, my August Which? puts them at 13th with a Customer Service rating of 33%!!
Can anyone explain the disparity?  Whose report do we believe? 

[#3]

Do you have a link to the article?

[#4]

Try this:
linky
Only problem is that you need to be logged in as a Which? member to see the full details.  However, the ISPs in the table are listed in order of % customer satisfaction; Global, the top one, scored 84%.  Just had a thought - is there any way I can get a screen dump of the table to you?
[Moderators Note by Daniel (Assos) Long Link Truncated as it Was Stretching the Page.]

[#5]

Just press Print Scrn and paste the result into a graphics program. Save it as jpg and use the additional options to download the picture.

[#6]

Which? doesn't always have the best comparisons so has to be looked at in light of different reviews.
James, why is it that the salary is only stated for technical support positions? Curious.

[#7]

The figure is for percent "very satisfied"; typically "satisfied" and "very satisfied" are grouped into one.

[#8]

Thanks, Jim - know how to do screen dumps, but couldn't figure out how to stick 'em in to my post.  However, got it in the end!
Which? ISP Customer Satisfaction table attached (I hope!)

[#9]

I never heard of Global

[#10]

To me Force 9 / PlusNet is the best ISP for Customer Service, plus Force 9 is trying to get it's Servers back to 99% up time. 
I had a quick look at Global and if there home page is any think to go by, they ar not interested in the Disabled or The Disability Discrimination Act - 1995 Watt can be found at: http://www.opsi.gov.uk/acts/acts1995/1995050.htm

The Disability Discrimination Act covers people with: Blind, Dyslexia, HIV and cancer for example.
Force 9 cares about people with: Dyslexia 

[#11]

Metronet used to be number 1 

[#12]

I'd like to see PlusNet / F9 & Metronet consistently ahead of Nildram, Eclipse and Demon. I won't be happy until we are there!

[#13]

Nildram shouldn't be a problem after Tiscali take over