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PlusNet back on top!

Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

PlusNet back on top!

We are pleased to confirm that we have topped the uSwitch survey (independently run by YouGov), once again, coming out top for Overall Customer Satisfaction with an impressive 78%. Bottom place came Orange, with 35% of their customers dissatisfied. The bigger players were an even spread in between.
You can find out more about this at the Community Site
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
27 REPLIES
tgr
Grafter
Posts: 111
Thanks: 1
Registered: 02-08-2007

Re: PlusNet back on top!

This was why I decided to move from orange to plusnet up till now you are living up to expectations but then I have only just joined lol
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: PlusNet back on top!

Hi there,
Glad to hear you're happy so far, the onus is now on us to make sure we keep meeting your expectations.
If you do have any questions, give us a shout and we'll be happy to help. Smiley
Technosapien
Newbie
Posts: 1
Registered: 04-08-2007

Re: PlusNet back on top!

Been pleased with plus net so far, service great, just a pity I can't get 8 meg where I am, now if only it was cheaper, something like BT Option 3 & Broadband - now that I could be interested in, a bit like Talk Talk - who are the absolute worst company though.
Rusty
Newbie
Posts: 1
Registered: 05-08-2007

Re: PlusNet back on top!

Quote from: Chris
We are pleased to confirm that we have topped the uSwitch survey (independently run by YouGov), once again, coming out top for Overall Customer Satisfaction with an impressive 78%. Bottom place came Orange, with 35% of their customers dissatisfied. The bigger players were an even spread in between.

I'm sorry but your figures don't make sense! If 78% of PlusNet customers were satisfied and 35% of Orange customers were dissatisfied, then there is only 3% difference in the satisfaction level between the two.
spm
Newbie
Posts: 1
Registered: 05-08-2007

Re: PlusNet back on top!

Quote from: Rusty
I'm sorry but your figures don't make sense! If 78% of PlusNet customers were satisfied and 35% of Orange customers were dissatisfied, then there is only 3% difference in the satisfaction level between the two.

Mmm. Not the most accurate mental arithmetic I've ever come across  Smiley
SGH-B
Newbie
Posts: 8
Registered: 14-04-2007

Re: PlusNet back on top!

Quote from: Rusty
I'm sorry but your figures don't make sense! If 78% of PlusNet customers were satisfied and 35% of Orange customers were dissatisfied, then there is only 3% difference in the satisfaction level between the two.

?
Plusnet:
78% satisfied
22% not
Orange:
65% satisfied
35% not
More than a 3% difference
tcbarrett
Newbie
Posts: 2
Registered: 06-08-2007

Re: PlusNet back on top!

88% of statistics is made up on the spot.
Warning: I'm going to sound like a right old whinger below...
What was the sample size? Who was questioned? How were they questioned?
Meaningless numbers. It leaves Talk Talk somewhere in between. Lets say 70% satisfaction for arguments sake. According to Wiki they had 2.5million customers in 2005. Assuming their customer base has risen, that means there are at least 1.75 million satisfied Talk Talk customers out there. That's a lot of saitisfied customers! Why aren't you with them?
Anyway, I'm not advocating or advertising for any other company (after all I chose PlusNet for a reason), but stats are just stats. And percentages are especially meaningless without context.
Congratulations to PlusNet though!
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: PlusNet back on top!

Quote from: Emperor
?
Plusnet:
78% satisfied
22% not
Orange:
65% satisfied
35% not
More than a 3% difference

But you haven't taken into account the "don't knows" Wink
jazz
Grafter
Posts: 240
Registered: 06-04-2007

Re: PlusNet back on top!

I think the "Don't Knows" must be an apathetic lot and should therefore be ignored.  On the other hand the "Couldn't Care Less" group at least have a point of view but never seem to figure in official statistics.
Who was it who said "He uses statistics as a drunken man uses a lamp post - for support rather than illumination!"?
For the record - I'm certainly in the Happy with PlusNet brigade - well done to all at PlusNet Towers Cheesy
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: PlusNet back on top!

You'll always get some good surveys and some dodgy ones.  I don't know the specifics of the uSwitch one, but seeing as it put us on top, it must be right Smiley
None of them will ever be perfect, but this one is generally fairly reliable.
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: PlusNet back on top!

Please read for overall clarification Cheesy
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: PlusNet back on top!

The survey covered 20,000 respondents, you can find more info here.
We were obviously very pleased that we came top of the pile, but we will always be aiming for improvements. Smiley
tcbarrett
Newbie
Posts: 2
Registered: 06-08-2007

Re: PlusNet back on top!

Quote from: jazz
For the record - I'm certainly in the Happy with PlusNet brigade - well done to all at PlusNet Towers Cheesy

Yes. As much as I disagree with statistics (I think you'll find 69% of people surveyed believed all statistical results to be wrong), one of the main reason for me being a PLusNet customer is the customer service that I have received.
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: PlusNet back on top!

And we are continuing to work on improving the CSC, so the support can get better still.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff