Launch of Plusnet Assist
so it seems that most of the posters on this forum are never going to use it (having Linux or non PN customers) and will thus not be able to offer their usual brand of advice. Brilliant! who thought that one up 
just had to DL it to try 
i can see this being a very handy tool for people who are unsure how to set up their PC and handy links all in one place 
well done PN
except it tell me i have 2 problems
I dont have IE enabled on my PC its poop i only use FF as i hve for several years now yes i have tried IE9 and still not impressed , my other problem it says is my wifi signal is poor , Oh dear i aint got it enabled as i dont need it.
minor problems , maybe should be set to recognise other browser,s other than IE,
i can see this being a very handy tool for people who are unsure how to set up their PC and handy links all in one place well done PN except it tell me i have 2 problems
I dont have IE enabled on my PC its poop i only use FF as i hve for several years now yes i have tried IE9 and still not impressed , my other problem it says is my wifi signal is poor , Oh dear i aint got it enabled as i dont need it.minor problems , maybe should be set to recognise other browser,s other than IE,
As the FAQ says IE has to be available on the computer (because it uses technology built into IE), but IE doesn't have to be the default browser. As far as Wi-Fi problems go it will (or used to) report a weak signal when the "problem" was the computer lacked a wireless card. 
I'm still chasing the prize for finding the first glitch 
I lost the internet this evening. Not the link, all the router lamps were lit and steady but chrome was reporting pages unavailable.
Plusnet Assist reacted so far so good but it advised me to do a power cycle. Why not a soft disconnect and reset
I lost the internet this evening. Not the link, all the router lamps were lit and steady but chrome was reporting pages unavailable.
Plusnet Assist reacted so far so good but it advised me to do a power cycle. Why not a soft disconnect and reset
Quote from: PeterLoftus I'm still chasing the prize for finding the first glitch
well it totally killed my virtual machine
Quote I lost the internet this evening. Not the link, all the router lamps were lit and steady but chrome was reporting pages unavailable.
Well its done it again
If I hadnt had the same thing on Sunday morning I would have put it down to loading Plusnet Assist.
Is there any other instances of flaky internet round the country or is my router on the blink
Quote from: PeterLoftus Plusnet Assist reacted so far so good but it advised me to do a power cycle. Why not a soft disconnect and reset
I guess most users can manage to switch the router off and on again, but how many (remember they may not have visited these forums) would know how to disconnect and reset without ringing the CSC?
"We're sorry, but Plusnet Assist is currently not available for Apple Mac."
HI rongtw
You got it, the main thing is it will be handy for people who haven't got the know-how when it comes to the likes of troubleshooting connectivity and email setup. It's easy for people to look for things that could be wrong with it, and it's not perfect, but is anything? It's good to know if there's anything we've missed, but hopefully we've covered most of it in the FAQ.
For me, the best thing, especially after helping people who have called up after trying to resolve their issue, is that they can get help with the obvious things, in their own time, without feeling frustrated. When I was on tech support I dealt with many customers who had misspelt an email server address, an ethernet cable unplugged or other such issues. It's ok for us that know where to look when these things happen, but there are an awful lot that don't, and that's where its strength lies IMO.
Jojo
You got it, the main thing is it will be handy for people who haven't got the know-how when it comes to the likes of troubleshooting connectivity and email setup. It's easy for people to look for things that could be wrong with it, and it's not perfect, but is anything? It's good to know if there's anything we've missed, but hopefully we've covered most of it in the FAQ.
For me, the best thing, especially after helping people who have called up after trying to resolve their issue, is that they can get help with the obvious things, in their own time, without feeling frustrated. When I was on tech support I dealt with many customers who had misspelt an email server address, an ethernet cable unplugged or other such issues. It's ok for us that know where to look when these things happen, but there are an awful lot that don't, and that's where its strength lies IMO.
Jojo
me to
I think an opportunity has been missed to cover all of the wisdom of this forum. The product seems to be "dumbed down" to an extent that I (and others) can do better without it. Why not put some aspirational actions in it so it will guide people into something which could never be achieved by telephone help or even this Forum
adie:quote
I think an opportunity has been missed to cover all of the wisdom of this forum. The product seems to be "dumbed down" to an extent that I (and others) can do better without it. Why not put some aspirational actions in it so it will guide people into something which could never be achieved by telephone help or even this Forum
adie:quote
Quote it will be handy for people who haven't got the know-how when it comes to the likes of troubleshooting connectivity and email setup
OK I want the the "My Network" and the directory to useful pages, but I don't want the "pop ups" telling me I have a problem when I don't or am happy with the set up I have have got. Can I configure or disable them? I cant find any help on this.