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Portal outage 17/07/2012

Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
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Registered: 13-07-2012

Portal outage 17/07/2012

Hi Guys,
Were aware that the website is currently inaccessible and will be for at least the next 15 minutes, we are looking into this and we will be back with an update.
Chris
10 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
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Registered: 13-07-2012

Re: Portal outage 17/07/2012

Hi all,
The website is now back up and running now.
Chris
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Re: Portal outage 17/07/2012

No Service Status then, that's where most people will look now!
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Re: Portal outage 17/07/2012

It took out the system they use to post service status changes as well!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Re: Portal outage 17/07/2012

Quote from: chrispurvey
The website is now back up and running now.

Finally found 50p for the meter?
I've heard it's difficult having a whip-round in Yorkshire Wink
Call me 'w23'
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Re: Portal outage 17/07/2012

Quote from: jelv
It took out the system they use to post service status changes as well!

Obviously. But that's not the point, there should be one there now, stating what happened.
Community Veteran
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Re: Portal outage 17/07/2012

Anyone else seen a change in the page title with 'odd' characters (or was it like that before and I just didn't notice)?
Quote
Plusnet �� Home & Business Broadband Internet Access & Phone Services UK

the 'squares' are displaying as question marks in diamonds - see attachment.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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RPMozley
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Re: Portal outage 17/07/2012

That looks like a character encoding issue. What's your browser's encoding currently set at?
That's RPM to you!!
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Re: Portal outage 17/07/2012

I have no idea what it's set to, recently had to clean install Windows 7 so it should be IE9 default (though being IE it could well default to 'wrong'!).
Can't find anything about encoding from the 'tools' button, will keep looking.
[Edit] Closed and re-opened IE, it's back to normal now.  It appeared to happen as I had a tab open on the main site during the outage and it went odd when I refreshed it once it was back up.  MS: meh!
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Staff
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Re: Portal outage 17/07/2012

Quote
Obviously. But that's not the point, there should be one there now, stating what happened.

Agreed, we dropped the ball there.
adie:green fixed the quote tags
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Re: Portal outage 17/07/2012

New boy on the block, still learning the ropes I expect  Wink