Monthly Charges
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Monthly Charges
14-02-2008 2:06 PM
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When we initially signed up for PlusNet back in 2006, we paid £76.36 monthly for the PlusNet Business Premier Option 3 (BT IPStream Max Premium) product.
Now I see that the monthly charge is only £34.99, a £40 saving!!!!
My question is, is the new business product for £34.99 the same one that I'm paying £76.36 for?
I feel a little disappointed that PlusNet didn't inform me of this change and still inclines to take the initial monthly charge off us.
Could anyone clarify this situation for me.
Thanks
Phil
Re: Monthly Charges
14-02-2008 2:32 PM
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Thanks for taking the time to speak to me. Hopefully I've managed to clear everything up.
Re: Monthly Charges
14-02-2008 2:41 PM
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Re: Monthly Charges
19-03-2008 10:53 PM
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I am in the same position as Phil, what was the conclusion to Phil's question?
Vince
Re: Monthly Charges
20-03-2008 8:27 AM
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Re: Monthly Charges
20-03-2008 9:03 AM
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The answer is that Business Premier is no longer for sale and whilst there is now a cheaper solution available in the likes of Business Premier, the product design on these different product was different, for example, option three was designed with larger expected usage consumption, hence the additional costs.
You are more than welcome to change your product to Business Premier, where you should notice no change in service.
Re: Monthly Charges
20-03-2008 11:21 AM
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Thank you for your reply.
- When you say I could change my product to Business Premier do you mean the PlusNet Business product at £34.99?
- Also would there be any technical configuration changes made by PlusNet e.g. change of static ip addresses, or smtp delivery to my mail server?
- If I decide to change product, can I do this via the Upgrade option in the member centre?
Vince
Re: Monthly Charges
20-03-2008 11:38 AM
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Yes, I'm referring to the £34.99+VAT account. There shouldn't be any changes to your IP Configuration and yes, you would just need to hit the upgrade link in your mamber centre.
It's all pretty straightforward really
Re: Monthly Charges
20-03-2008 11:58 AM
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I tried the upgrade option in the member centre but I get an error telling me to update my payment details. The payment details are correct and by normal billing is successful, any ideas?
Vince
Re: Monthly Charges
20-03-2008 12:12 PM
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Re: Monthly Charges
20-03-2008 12:14 PM
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I am using a credit card for billing.
Vince
Re: Monthly Charges
20-03-2008 12:47 PM
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I've arranged for your account type to be changed to Business Premier on your next billing date, which is April 14th.
Re: Monthly Charges
20-03-2008 2:26 PM
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Thanks for your help.
Vince
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