terrible upload speeds after midnight
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Re: terrible upload speeds after midnight
24-07-2012 1:14 PM
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Here are the stats for 13.11 pm today:
Link Information
Uptime: 0 days, 4:17:11
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 17,766 / 4,872
Bandwidth (Up/Down) [kbps/kbps]: 684 / 4,568
Data Transferred (Sent/Received) [MB/MB]: 2.05 / 10.00
Output Power (Up/Down) [dBm]: 12.5 / 18.0
Line Attenuation (Up/Down) [dB]: 30.5 / 51.0
SN Margin (Up/Down) [dB]: 9.0 / 9.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 65,537 / 0
FEC Errors (Up/Down): 1 / 42,571
CRC Errors (Up/Down): 473 / 109
HEC Errors (Up/Down): 8 / NA
As for trying another modem, I don't have one. The one I'm using is the one supplied by PlusNet in I think November last year, and so should be still under warranty, so I should be entitled to a replacement?
I'm plugged into the test socket right now and keep swapping the filters around in never ending fashion, but to no avail.
Re: terrible upload speeds after midnight
24-07-2012 2:17 PM
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Re: terrible upload speeds after midnight
24-07-2012 2:17 PM
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Thanks for the stats
Re: terrible upload speeds after midnight
24-07-2012 2:19 PM
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Unfortunately one thing that appears to have happened probably with all the filter swapping is the DS Target Noise Margin has gone up resulting in a slower sync speed.
From now on, I recommend that whenever you need to reboot/resync or swap anything - best to do it this way -
Do a Disconnect of your PPP Internet session with the ISP - you need to login to the modem/router interface and look for the Disconnect button to click on. On the Thomson modem/routers you will typically find it in the box marked Internet as shown here.
Now wait a few minutes, power down. Then wait 10 minutes (during this time swap any filters, modem/router, connect to test socket, etc. - it doesn't matter if you take longer than 10 minutes) and then power up again (You may need to login to the modem/router and click on Connect to re-establish the PPP Internet session). Check the stats immediately (The Noise Margin [SNRM] shown is usually the current Target Noise Margin).
I usually recommend you do this no more than 5 times in an hour, and then leave it alone for the rest of the day.
Remember the reason for this procedure is to help prevent the Exchange DLM from thinking you have a dropping connection (or a worse one than you may have).
Also note, you can use the Disconnect/Connect (without a power down) to Gateway hop.
This is where you can effectively change the "channel" that you are connected to at the Plusnet end and doesn't cause a resync with the exchange. There maybe all sorts of reasons you may want to do this from download speed issues to pages not loading, lots of lag, etc.
If it were me, I'd want to try another modem/router next, could you borrow one?
Re: terrible upload speeds after midnight
24-07-2012 2:27 PM
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Here you go:
1.
Download speed (Mbps): 3.36
Upload speed (Mbps): 0.46
Ping Latency (ms) 75.50
2.
Download speed (Mbps): 3.37
Upload speed (Mbps): 0.45
Ping Latency (ms) 57.63
3.
Download speed (Mbps): 3.41
Upload speed (Mbps): 0.40
Ping Latency (ms) 50.38
I mist add that the speeds are better during the day. As we saw from my initial psot, the speeds were terrible after midnight..
Re: terrible upload speeds after midnight
24-07-2012 2:31 PM
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Re: terrible upload speeds after midnight
24-07-2012 2:38 PM
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Which diagnostic test? Did Chris give me the wrong URL?
As to your previous reply, thanks for the info which is very helpful.
However, this whole situation is getting ridiculous....
Regarding using another modem, no I don't have access to a different one. Everyone I know is currently using theirs... A replacement seems the only option as I'm not going out to buy another one, when I'm entitled to a replacement under warranty.
Re: terrible upload speeds after midnight
24-07-2012 2:43 PM
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You need to select "ADSL & Fibre to the Cabinet (FTTC) Diagnostics". HTH.
Re: terrible upload speeds after midnight
24-07-2012 2:50 PM
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OK, thanks for the info, I will check this out in an hour.
Re: terrible upload speeds after midnight
24-07-2012 2:56 PM
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Re: terrible upload speeds after midnight
24-07-2012 3:55 PM
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Re: terrible upload speeds after midnight
24-07-2012 4:10 PM
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Re: terrible upload speeds after midnight
24-07-2012 4:24 PM
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Here's the results. As mentioned before, daytime is frequently OK anyway:
1. Best Effort Test: -provides background information.
Download Speed
3.17 Mbps
0 Mbps 4 Mbps
Max Achievable Speed
Download speed achieved during the test was - 3.17 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.11 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.56 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.56Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Re: terrible upload speeds after midnight
24-07-2012 10:14 PM
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Are we any further with this now?
Re: terrible upload speeds after midnight
25-07-2012 11:13 AM
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Sorry for the delay in replying. I've raised a fault with our suppliers to look into the issue. We may need to have an engineer take a look, but I'll add some notes to Fault Ticket: 57952129 for you to keep you informed.
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