cancel
Showing results for 
Search instead for 
Did you mean: 

Upload router sync around 50kbps normal is 1000kbps

ricointheuk
Newbie
Posts: 7
Registered: 13-05-2010

Upload router sync around 50kbps normal is 1000kbps

Hi Smiley
The last few days the router upload syncs at approx 50kbps(normal 1000kbps). Download still has normal sync at around 4000kbps Any ideas?
Tried 3 filters and two routers tried.
Connect via Ethernet cable.
Nothing changed that I can think off.
Phone line does click now and then(10secs) when listening but pretty clear(not sure what is acceptable).
No other phone points in the house.
Window 8
DGN2000
DG834N both with current DGTeam firmware.
Any ideas?


Thanks
r
4 REPLIES
SpencerUk
Grafter
Posts: 65
Registered: 10-06-2011

Re: Upload router sync around 50kbps normal is 1000kbps

What happens when you connect the router directly to the test socket?
ricointheuk
Newbie
Posts: 7
Registered: 13-05-2010

Re: Upload router sync around 50kbps normal is 1000kbps

Hi Spencer Smiley
Thank you for the reply.
I don't have a master socket. I only have a single point socket. No other sockets/extensions etc in the house.
Thanks
r
adie:Quote
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Upload router sync around 50kbps normal is 1000kbps

It's an odd  one as your downstream seems to be fine. Could you post your router stats so we can see if there's perhaps a high number of errors?
I'd also advise logging this ASAP: http://faults.plus.net
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Upload router sync around 50kbps normal is 1000kbps

Just to add, for information, I have had exactly the same problem on an intermittent basis.
It seems to happen when the phone rings for a long period or less frequently during a phone call and there is noise on the line (usually there isn't any)
The line resyncs during that time and although the upstream is badly affected the downstream isn't