"This will happen on 14/05/2014 "
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: "This will happen on 14/05/2014 "
"This will happen on 14/05/2014 "
14-05-2014 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Your Plusnet Fibre broadband order
We'll arrange for your fibre broadband service to be installed. This will happen on 14/05/2014
Nope.
However, checking Account Details & then selecting "order status" gives me ......
Quote Your broadband order should complete on 15th May 2014 - After 12pm.
Moving heavy furniture was a #@### & I'm not looking forward to doing it again tomorrow needlessly so can somebody give me some accurate info?
Quote We'll email you at ********.plus.com to tell you about the progress of your order and when your service should be ready. We'll also include some useful help to get you up and running.
Nope!
Slightly disappointed with the experience.
Re: "This will happen on 14/05/2014 "
14-05-2014 4:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: "This will happen on 14/05/2014 "
14-05-2014 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was expecting a BT engineer to call & fit a new pre-filtered master socket & the extention for PN fibre.
Haven't called support or anything yet; just thought I'd see if I could get some info from plusNet in the forum before starting the "official" route.
Re: "This will happen on 14/05/2014 "
14-05-2014 5:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've taken a look at your account and unfortunately the fibre order hasn't linked up with the phone order and it has now cancelled, apologies we haven't made you aware of this. Your phone order is due to go through but now for the 19th, I'd recommend that we cancel this order so you don't lose your current broadband service as we won't be able to get your fibre order for the 19th.
If you do decide this I'd suggest contacting your current provider to make sure they don't disconnect yet services, I know this is not your fault I'm just trying to make sure you're not left without any service for a period of time.
We can then place a new order to provide both services and make sure this do go ahead as scheduled.
Apologies for this.
Re: "This will happen on 14/05/2014 "
14-05-2014 5:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm the father of the account holder who is currently at work (I'm the M**** under authorised to deal with the account). I will discuss this matter this evening & then decide how to proceed.
I'd like to change my earlier statement of .. "Slightly disappointed with the experience." .... to . ... very disappointed & shocked.
Re: "This will happen on 14/05/2014 "
14-05-2014 8:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We have requested the Telephone transfer due on the 19th to be cancelled & the initial whole order to be restarted. The account holder will contact our current provider in order to (attempt to) insure we are not cut off.
We'll see how things go ........ this time.
Re: "This will happen on 14/05/2014 "
15-05-2014 10:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've popped a ticket(#85695286) on the account which can be viewed here.
Again, apologies.
Re: "This will happen on 14/05/2014 "
15-05-2014 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"30/05/2014" No problem for me at all.
I won't be charging Bank Overdraft rate on the money already taken from the Account holder.
(Just kidding)
Re: "This will happen on 14/05/2014 "
16-05-2014 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote provisionally booked the appointment for 30/05/2014
I did request to be updated, via e-mail, & had been eagerly awaiting info that the appointment/order was upgraded from provisional.
At my age it's likely too late to stop being niave & ASS-uming the best but after a lifetime of experience I think I'd better make an effort. Maybe less disapointments for me.
Re: "This will happen on 14/05/2014 "
16-05-2014 1:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry for any confusion caused by this. The appointment is provisional until we receive confirmation from our suppliers (usually takes up to 24 hours). Your appointment is now confirmed for 30/05/2014 between 1PM and 6PM.
Re: "This will happen on 14/05/2014 "
16-05-2014 2:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BTW, are you (or the responsible team) aware that I'm getting 2 (duplicate) e-mails, everytime, from PN with updates/info?
Another BTW, in Members Centre it's still showing me
.
Quote This will happen on 14/05/2014
Not moaning or anything, just thinking PN might consider these minor blips presenting a less than professional image to the customer.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: "This will happen on 14/05/2014 "