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Sync speed same after fibre install

Nokk
Dabbler
Posts: 20
Registered: ‎08-12-2009

Sync speed same after fibre install

Hi
I have had my fibre installed today however i'm still sync'd at 6.5mb (my adsl speed)please can you check my profile. I should be getting close to 80mb
Many Thanks
Nokk
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Sync speed same after fibre install

Hi Nokk,
Really sorry about that. Could you restart your router and see if the profile change I've made has made a difference for you?
Chris Pettitt
Cloud Environments Engineer
Nokk
Dabbler
Posts: 20
Registered: ‎08-12-2009

Re: Sync speed same after fibre install

Hi Chris
Thanks - I have run a few speed tests and there are improvements averaging 25-30mb now, still well down on 80mb though

Thanks
Nokk
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Sync speed same after fibre install

Can you connect with an Ethernet Cable and re-run the speed tests please?
Wireless Speeds aren't a very good indication of how your line is performing.
Chris Pettitt
Cloud Environments Engineer
Nokk
Dabbler
Posts: 20
Registered: ‎08-12-2009

Re: Sync speed same after fibre install

Hi Chris
good news - Wired up i now get 74mb down and 17mb up  - thats not bad  Smiley
Thanks for your help
Nokk
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Sync speed same after fibre install

Woohoo Smiley
Chris Pettitt
Cloud Environments Engineer