plusnet value and home phone
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plusnet value and home phone
01-03-2009 2:45 PM
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Re: plusnet value and home phone
01-03-2009 2:50 PM
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But I moved from Talk Talk in about 10 days total, possibly less - I forget now.
Apparently some people used to have problems moving from TalkTalk in the past, but it does seem a thing of the past.
Re: plusnet value and home phone
02-03-2009 1:31 PM
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Re: plusnet value and home phone
02-03-2009 1:35 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: plusnet value and home phone
02-03-2009 1:56 PM
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Because TalkTalk have a fully unbundled telephone and broadband service, that means that we can't place an order until a BT supplied telephone line is in place (like the Home Phone service we offer). So we'd have to move the phone service back first, and then we would be able to place a broadband order. The broadband should take 5-7 working days after the telephone service is up and running.
Re: plusnet value and home phone
02-03-2009 2:05 PM
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Re: plusnet value and home phone
02-03-2009 2:08 PM
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Re: plusnet value and home phone
16-03-2009 8:39 PM
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Tthe phone line migration failed to take place and plusnet support were not helpful (we will phone you back... not).
So the returnee is still with talk talk for voice calls and still no internet (and is not impressed).
I had convinced them they shouldn't have left plusnet, now they think they were right and shouldn't have tried to come back (even though talk talk were worse).
Given the current packages and lack of support, I cannot really recommend plusnet.
Re: plusnet value and home phone
17-03-2009 12:07 PM
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can you PM me a username please? Unfortunately James isn't in today for me to ask about this, but I will look into it for you if you don't mind.
Thanks,
Re: plusnet value and home phone
17-03-2009 2:12 PM
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Unfortunately there's no details of why the delay has occurred, but I can assure you that everything is still moving on.
Hope that helps,
Re: plusnet value and home phone
17-03-2009 4:14 PM
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Hope it all goes OK.
Thanks for the information.
Re: plusnet value and home phone
23-03-2009 10:30 AM
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Phone switch went OK on the 18th and on the 19th, broadband was working.
Customer spent weekend downloading emails etc. only to find that Plusnet support had been emailing questions about the move back to plusnet.
This despite Plusnet being told there was no internet connection so not sure why Plusnet thought there would be replies to emailed questions.
Perhaps that is why the original mvoe on the 10th failed to happen?
Anyway, referee is happy again.
Re: plusnet value and home phone
23-03-2009 10:37 AM
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The normal practice is to try calling and then emailing (or rather replying to the ticket) to get further information.
I guess it will have depended on whether or not we had relevant contact details for your referral.
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