mybroadbandspeed - when is it going to be fixed?
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Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 1:11 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 1:55 PM
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Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 2:06 PM
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Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 2:08 PM
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Quote from: Oldjim Matter of interest - why don't you recommend the TBB speed tester http://www.thinkbroadband.com/speedtest.html?utm_source=mainsite&utm_medium=navigation&utm_campaign=...
We're going to look at whether or not it's worthwhile us referring customers to another speedtester in the interim. I think we'd probably be better pointing to another flash-based speedtest though rather than one that relies on Java?
Bob Pullen
Plusnet Product Team
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Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 2:15 PM
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These are my speeds all taken in the last few minutes - the last one is the TBB Flash version
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 2:28 PM
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Quote from: Bob I think we'd probably be better pointing to another flash-based speedtest though rather than one that relies on Java?
So you wouldn't advise people to use the BT speedtest when reporting problems with speeds?
If you are going to ask people to use the Java based BT speedtest I see no reason for you not to recommend the tbb test.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 2:42 PM
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Quote from: jelv So you wouldn't advise people to use the BT speedtest when reporting problems with speeds?
If you are going to ask people to use the Java based BT speedtest I see no reason for you not to recommend the tbb test.
Jelv, we have no choice regarding the BT Speedtest. It's the only one that will store back-end results that are then accessible to us via the remote testing tools we use. Raising performance faults can be troublesome for us if there are no BT speedtests recorded against a circuit.
Quote from: Oldjim TBB has a Flash Option http://www.thinkbroadband.com/speedtest/broadband.html
Thanks, I didn't know that.
Edit: Is there any way to link directly to a speedtest result using the TBB flash version? That's a pretty important requirement.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 2:49 PM
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Rather proves my point that just because you put a message on the screen to say it is unreliable at present doesn't mean it will be read!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 2:54 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 3:06 PM
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Edit: To be clear, any linking to a third party website would be from our Help pages etc. rather than mybroadbandspeed.co.uk itself.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 3:14 PM
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Quote from: Bob Edit: To be clear, any linking to a third party website would be from our Help pages etc. rather than mybroadbandspeed.co.uk itself.
That's fair enough.
Have CSC been told that if anyone is reporting speed issues and quotes results from mybroadbandspeed they should ask them to run a different test as confirmation of the result?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 3:24 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 4:11 PM
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Quote from: Oldjim Matter of interest - why don't you recommend the TBB speed tester http://www.thinkbroadband.com/speedtest.html?utm_source=mainsite&utm_medium=navigation&utm_campaign=...
It does not work correctly for FTTC see http://forums.thinkbroadband.com/newsite/t/4082773-thinkbroadband-speed-tester.html neither Java nor Flash tools give anything approximating to the correct result.
Re: mybroadbandspeed - when is it going to be fixed?
29-03-2012 5:16 PM
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Edit: ... and looking at their speedtest results map I can see results for BT users up to full speed FTTC for BT users.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: mybroadbandspeed - when is it going to be fixed?
30-03-2012 12:25 PM
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Quote from: Bob OK, I can't say when it's going to be fixed, but what do people think to us chucking a caveat on the site as per the attached screengrab?
That seems reasonable, apart from the fact that it doesn't seem to be "busy periods" in particular when it doesn't work. It's just given me a download speed of 4894kbps, against 50Mbps+ on other testers (which in itself isn't that good as it should be giving over 60). Is this a busy period?
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