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IP profile reset please

bodkin
Dabbler
Posts: 23
Registered: 29-07-2009

IP profile reset please

Hi, had my line fixed a few days ago but it crawling as the profile is yet to reset, can a mod reset it for me?
Stats are
Upstream 448
Downstream 7648
SNR Margin(Upstream) 18.0
SNR Margin(Downstream) 4.3
Line Attenuation(Upstream) 24.5
Line Attenuation(Downstream) 52.0
BT Wholesale is giving
Download speed of 0.02
Upload of 0.04 and a ping of 0.00
Making Christmas a bit miserable!
Thanks!
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: IP profile reset please

We'll do an SNR reset, should complete in the next hour or so.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
bodkin
Dabbler
Posts: 23
Registered: 29-07-2009

Re: IP profile reset please

Great, thanks for that. Guess it's normal for the line to stop altogether as this happens?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: IP profile reset please

There should be a brief disconnection for a few seconds, but that's it really.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
bodkin
Dabbler
Posts: 23
Registered: 29-07-2009

Re: IP profile reset please

Hmm. It's been down for about 10 mins now.
bodkin
Dabbler
Posts: 23
Registered: 29-07-2009

Re: IP profile reset please

All fixed now, amazing to have internet back after 2 weeks, thanks so much Chris!