loyalty discount
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- Re: loyalty discount
loyalty discount
06-10-2007 8:25 AM
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1. will this affect the 'legacy' contract I'm on now?
(I'm on "PlusNet Broadband Premier Option 1", I do not want to change to BBYW, more peak time)
2. I'm currently on a monthly contract, will this change me to annual or will it revert to monthly after the 12 months?
Re: loyalty discount
06-10-2007 9:35 AM
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I have had a monthly account for the last few weeks on BBYW3 - can I signup for a year, save £5/month and get my free router (plus P&P)?
What's the catch?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: loyalty discount
06-10-2007 9:42 AM
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PJ: the only 'terms and conditions' I can find are ~
Quote There are no complicated terms and conditions or hidden catches, all you have to do to take advantage of this offer is agree to stay with us for the next 12 months.
Re: loyalty discount
06-10-2007 9:46 AM
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I do not want BBYW because of the peak time increase
Re: loyalty discount
06-10-2007 9:49 AM
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I received this e-mail as I have been with plusnet for many years.
If you click on the link in the e-mail it will take you to the help wizard on the main site so you can request this by ticket.
This is what it says
Quote To request your £5 discount off your monthly broadband subscription for the next 6 months, click on the link below and follow the instructions. Your discount will be applied from your next invoice date.
Note that by completing the form to receive your discount you agree to enter into a 12-month contract on your Broadband service.
It seems to me that as I have been here for such a long time and I am now on a monthly contract, to reward me and give me £5 off for the next 6 months they want me to enter into a 12 month contract and I will only receive the £5 off for 6 months...
Well thanks for the offer Plusnet but that does not sound like a good deal for Loyalty to me...
Re: loyalty discount
06-10-2007 10:08 AM
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If they wish to reward past loyalty they should simply offer the reward unconditionally.
If they wish to reward future loyalty it would be appropriate to make it conditional on a minimum contract length.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: loyalty discount
06-10-2007 10:22 AM
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Re: loyalty discount
06-10-2007 10:44 AM
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Re: loyalty discount
06-10-2007 10:51 AM
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Then why bother with the 12 month contract in the first place, why not reward loyal customers who have been here such a long time without having to enter into this 12 month contract.
Even better give them free broadband for 6 months, now that would really reward them for their loyalty.
Re: loyalty discount
06-10-2007 11:06 AM
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There are often strings attached - just consider the carphone warehouse 'free' broadband offer which requires users to stay for 18 months, thus giving them a guaranteed income and the possibility of earning more money from offering additional services. It is often much easier to sell services (and thus earn additional income) to existing customers than to non-customers.
Also the cost of keeping existing customers is often a lot less that attracting new ones.
Re: loyalty discount
06-10-2007 11:25 AM
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"In The Beginning Was The Word, And The Word Was Aardvark."
Re: loyalty discount
06-10-2007 11:29 AM
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Re: loyalty discount
06-10-2007 11:58 AM
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Quote from: PJ AFAIK This has been offered to a limited number of customers who have been with PlusNet for a set time period.
The arrangement is a loyalty discount.
I would be very interested to learn what criteria have to be met to qualify for this offer.
Regards .....
Re: loyalty discount
06-10-2007 12:57 PM
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http://community.plus.net/forum/index.php/topic,957.0.html
with no substantive response from anyone at PN towers . . .
I got the offer email, I'm on MN Option 2 (1mb IPStream, 2GB included for £13.75) 1 month contract, signed up about 4 years ago and occasionaly pay a pound or 2 extra for usage over the included amount.
Alastair
Re: loyalty discount
06-10-2007 3:00 PM
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Basically, we have run a limited trial with this offer to guage interest and uptake and evaluate feedback. We will analyse the value of this offer this week and decide the next step.
As Peter mentioned earlier, we need to ensure that this offer is attractive to customers and viable for us as a business.
At present I can give no indication as to how we will proceed but I can asssure you that there will be one or two calculators whirring and spreadsheets completed before we decide anything.
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