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low speeds and disconnections
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low speeds and disconnections
03-02-2014 4:20 PM
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My broadband connection is dropping and disconnecting and when i tried to run a bt diagnostics test, my connection disconnected again?
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Re: low speeds and disconnections
03-02-2014 4:25 PM
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Hi,
I've got a graph of your connection here:
<img src="http://community.plus.net/visualradius/generated/image139144464436.png"/>
Your connection looks pretty solid to me. Not sure why it's dropping you out on the BT Diagnostics page. Does it allow you to complete the initial Speed Test?
I've got a graph of your connection here:
<img src="http://community.plus.net/visualradius/generated/image139144464436.png"/>
Your connection looks pretty solid to me. Not sure why it's dropping you out on the BT Diagnostics page. Does it allow you to complete the initial Speed Test?
Message 2 of 4
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Re: low speeds and disconnections
03-02-2014 4:26 PM
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Jason, are you connected over wireless? If so try turning your wirless off on your PC and plug an ethernet cable in, do you still get disconnects then?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: low speeds and disconnections
03-02-2014 4:40 PM
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i tried wired connection when i ran the test it came up just over 3mbps download and 0.79mbps upload but when i tried to further diagnostics test it disconnected
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- Re: low speeds and disconnections