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low speeds and disconnections

jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

low speeds and disconnections

My broadband connection is dropping and disconnecting and when i tried to run a bt diagnostics test, my connection disconnected again?
3 REPLIES 3
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: low speeds and disconnections

Hi,
I've got a graph of your connection here:
<img src="http://community.plus.net/visualradius/generated/image139144464436.png"/>
Your connection looks pretty solid to me. Not sure why it's dropping you out on the BT Diagnostics page. Does it allow you to complete the initial Speed Test?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: low speeds and disconnections

Jason, are you connected over wireless? If so try turning your wirless off on your PC and plug an ethernet cable in, do you still get disconnects then?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jasonfreeman
Grafter
Posts: 366
Registered: ‎29-10-2013

Re: low speeds and disconnections

i tried wired connection when i ran the test it came up just over 3mbps download and 0.79mbps upload but when i tried to further diagnostics test it disconnected