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low speeds and disconnections

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

low speeds and disconnections

My broadband connection is dropping and disconnecting and when i tried to run a bt diagnostics test, my connection disconnected again?
3 REPLIES
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Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: low speeds and disconnections

Hi,
I've got a graph of your connection here:
<img src="http://community.plus.net/visualradius/generated/image139144464436.png"/>
Your connection looks pretty solid to me. Not sure why it's dropping you out on the BT Diagnostics page. Does it allow you to complete the initial Speed Test?
Chris Pettitt
Cloud Environments Engineer
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: low speeds and disconnections

Jason, are you connected over wireless? If so try turning your wirless off on your PC and plug an ethernet cable in, do you still get disconnects then?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: low speeds and disconnections

i tried wired connection when i ran the test it came up just over 3mbps download and 0.79mbps upload but when i tried to further diagnostics test it disconnected