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Work VPN occasionally dropping

FIXED
jab1
The Full Monty
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Registered: ‎24-02-2012

Re: Work VPN occasionally dropping

OK, thanks @MisterW  - I  never claim to be even a novice at networking. 😉

John
stef12
Grafter
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Registered: ‎15-07-2025

Re: Work VPN occasionally dropping

I’m just logging on to my work laptop to see what happens.

Apologies in advance if this has fixed it and you’ve all gone to this level of trouble to help.
stef12
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Re: Work VPN occasionally dropping

Right, I’m happy, but also embarrassed to report that moving the cable from the WAN to the other port has fixed the issue.

I blame the Ethernet cable having a yellow tip which corresponded to the WAN! But also it’s obviously a huge oversight on my part.
jab1
The Full Monty
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Re: Work VPN occasionally dropping

Never had a PN Hub, but I thought the WAN  port was red?

John
Dan_the_Van
Superuser
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Registered: ‎25-06-2007

Re: Work VPN occasionally dropping

@stef12 

Let's hope all is well now, it was interesting to get to the bottom of the issue.

It was a joint effort with myself, @MisterW and @Townman who braved testing out our theory of what was happening.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

stef12
Grafter
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Registered: ‎15-07-2025

Re: Work VPN occasionally dropping

Mine’s yellow!
Dan_the_Van
Superuser
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Re: Work VPN occasionally dropping

@jab1 

The ports are marked up 1 2 3 WAN.

The word WAN is on a red label above the port and is next to the DC cable socket

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
The Full Monty
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Registered: ‎24-02-2012

Re: Work VPN occasionally dropping

OK @Dan_the_Van - thanks. I'm sure there used to be pictures of the backs of the Hubs on the PN help pages, but not any more, and I, obviously mistakenly thought the Hub2, at least had a red WAN port.

No matter - the OP is sorted.

John
outcast
Aspiring Champion
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Re: Work VPN occasionally dropping

Screenshot from 2025-07-26 20-39-15.png

outcast
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Re: Work VPN occasionally dropping


@stef12 wrote:

 

The WAN is attached to my Sky box and the other cable is connected to my cat flap hub.


 

The mention of the ethernet connected cat flap, reminded me of @MJN 's cat feeder on the original Plusnet IPv6 trial in 2011

... and nearly fifteen years later, Plusnet still haven't rolled out IPv6 !

 

@stef12  -  Just out of curiosity, did the Sky box's internet connection actually work ?.

.

MJN
Pro
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Re: Work VPN occasionally dropping


@outcast wrote:

The mention of the ethernet connected cat flap, reminded me of @MJN 's cat feeder on the original Plusnet IPv6 trial in 2011

... and nearly fifteen years later, Plusnet still haven't rolled out IPv6 !


Worse still, we were all nearly 15 years younger back then! Where has the time gone! 

stef12
Grafter
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Registered: ‎15-07-2025

Re: Work VPN occasionally dropping

It did, yeah! It wasn’t as fast as when we had Sky broadband prior to this, but it worked most of the time. Just used to freeze occasionally when streaming on iPlayer etc.
outcast
Aspiring Champion
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Registered: ‎11-01-2025

Re: Work VPN occasionally dropping

@stef12  - just checking, now that an entire week has gone by, has your problem been completely resolved ?

.

stef12
Grafter
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Registered: ‎15-07-2025

Re: Work VPN occasionally dropping

Hi, thankfully all seems to be okay, thank you.