Usenet still up the spout after upgrades.

[#1]

I just checked the service status:
"We have since corrected this error, and most customers are now able to access the service without problems".
No you haven't and on what basis do you make this statement? There is plenty of evidence here of customers who still cannot access Usenet.
Slow to escalate the problem quick to downgrade it.
Quite appalling for customer relations, I rescind anything positive I might have implied about PN customer service.

[#2]

So how many Usenet customers do PlusNet have, and how many are still unable to access it?
May I ask what your evidence is, I've only seen a handful here?
This is a Forum remember, not a formal route for resolving problems so almost by definition is not representative. 

[#3]

plusnet.service.announce is where to look. Not plusnet.announce

[#4]

Now plus net are using giganews does this mean we got binaries again.  

Usenet now is working for me.  The only strange thing is if all the articles have been renumber Thunderbird hasn't noticed.  But I have notice there does seem to be more spam on this server.

[#5]

Quote from: dgdclynx

plusnet.service.announce is where to look. Not plusnet.announce

Well spotted that man, plusnet.service.announce and plusnet.service.status are indeed the groups I *meant* to subscribe to ... postings there are fine
I'll double check the group that had "scrambled" threads ...
FWIW giganews does seem fast.

[#6]

I've deleted account and remade another but still can't connect to the news-server. Am using OE. Has the server address changed or requires a log-in now, or what?
--
Nai

[#7]

OK, I turned debugging on in my newsreader and here is a more verbose version on what I posted earlier.
Why is Giganews asking me for authentication if it is "fixed"?
I have removed most of my newsgroups and deleted machine specific information to move over to another news service since PN is fubar:
Turnpike Connect Version 6.07 - Copyright 1995-2007 THUS plc
Local domain = deleted
This machine = deleted
Tue, 1 Apr 2008 19:05:43 Started, using connection which already exists
Tue, 1 Apr 2008 19:05:43 Collecting Usenet News from news.plus.net
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 200 News.GigaNews.Com
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> MODE READER
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 Authentication required for news.plus.net
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> AUTHINFO USER
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 501 bad authentication
Tue, 1 Apr 2008 19:05:43 Unexpected NEWS 5xx : 501 bad authentication
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> XHDR Message-ID
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> XOVER
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> GROUP plusnet.service.announce
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> GROUP plusnet.announce
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> GROUP plusnet.test
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> GROUP plusnet.service.status
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> GROUP plusnet.service.customer-feedback
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> GROUP microsoft.public.uk.money
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> GROUP microsoft.public.money
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> GROUP demon.ip.support.turnpike
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> RATING http://www.turnpike.com/ratingsv00.html
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> LIST
Tue, 1 Apr 2008 19:05:43 NNTP[0] -> QUIT
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 500 syntax error or unknown command
Tue, 1 Apr 2008 19:05:43 News server does not support newsgroup rating
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 480 authentication required
Tue, 1 Apr 2008 19:05:43 NNTP[0] <- 205 goodbye
Tue, 1 Apr 2008 19:05:43 News connection to news.plus.net closed - filing continues
Tue, 1 Apr 2008 19:05:43 News from news.plus.net completed, 0 articles fetched, 0 posted
Tue, 1 Apr 2008 19:05:58 SNTP: PC clock is correct!

[#8]

Authentication error still, cannot get subscription list either as I don't know what username and password are required. (Thunderbird)
Await universal fix!

[#9]

Quote from: waynepyrah

I'm still getting errors as of 18:45 (212.159.60.xxx)

19.45
Newly re-setup news.plus.net will not let me have any groups.
480 authentication required
Configuration:
  Account: news.plus.net
  Server: news.plus.net

[#10]

Still no luck for me either. Why do a few lucky users get access but so many of us don't?
I'm on BBYW Opt I, using Thunderbird. Never previously had to authenticate, but am asked to now to no avail.
I've tried all the usual things: deleted and re-subscribed to my account, tried all the various names (news.plus.net, usenet.plus.net etc).
I can't believe that this is just a problem for a few unlucky customers, Bob.
This is a major link:censored
cp:red Please keep it clean. mod:end

[#11]

Quote from: Heloman

Still no luck for me either. Why do a few lucky users get access but so many of us don't? I'm on BBYW Opt I, using Thunderbird. Never previously had to authenticate, but am asked to now to no avail. I've tried all the usual things: deleted and re-subscribed to my account, tried all the various names (news.plus.net, usenet.plus.net etc). I can't believe that this is just a problem for a few unlucky customers, Bob. This is a major [Censored] [Moderator's note by Jonathan (chillypenguin):  Please keep it clean. ]

I thought I had, Jon. In my book,  FU is short for "Foul Up". 

[#12]

Quote from: andyburns

I'll double check the group that had "scrambled" threads ...

OK that group does have a lot of messages (about 400,000) and I was trying to retrieve the whole history (which I had back to a similar point in time when it was on supernews) it seems there is some sort of glitch within the first few thousand messages, if I mark those read and retrieve the rest it doesn't confuse thunderbird, could be the server, could be the client, hardly the end of the world.

[#13]

Quote from: Heloman

Still no luck for me either. Why do a few lucky users get access but so many of us don't?

Sounds like the issue is dependant on your IP address, presumably your range hasn't been sorted out yet ...

[#14]

Anybody that still cant get in should go to http://www.plus.net/support/service/problems/problem.php?intProblemId=50908 and click This problem is affecting me.
It's been downgraded from a P1 because they believe "Most customers are able to reconnect."
Opening a ticket wouldn't do any harm either!

[#15]

Quote

Anybody that still cant get in should go to http://www.plus.net/suppo...em.php?intProblemId=50908 and click This problem is affecting me.

Ok jelv have done that , is it working for you yet?