cancel
Showing results for 
Search instead for 
Did you mean: 

Uploading Problems Since Friday

netspeed
Grafter
Posts: 61
Registered: 24-12-2009

Uploading Problems Since Friday

There's already a thread on the board about problems with 51.6.xxx.xxx IP range since Friday, but it appears to be a more general problem somewhere in the Plusnet network. My current IP is 209.93.xxx.xx

I have been suffering sporadic problems with uploading to some ftps/websites since Friday. For instance, no problem uploading to plusnet webspace ftp. But on a US-based webspace ftp, I have been getting problems. Works for a few hours, then drops to 1 or 2 kb/s with constant timeouts for few hours. The timeouts are generally in the first couple of hops. Today, the same is occurring in trying to upload to tumblr. Worked fine for a couple hours, now impossible for the next few hours. Doesn't matter if switch DNS servers from plusnet to google's. Tracerts below:

 

TUMBLR TRACERT WITH PLUSNET DNS SERVERS
Tracing route to tumblr.com [66.6.43.30]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * * 14 ms 137.hiper04.sheff.dial.plus.net.uk [195.166.143.
137]
4 13 ms 13 ms 13 ms be3-3104.psb-ir01.plus.net [195.166.143.136]
5 13 ms 13 ms 13 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.13
0]
6 14 ms 15 ms 14 ms peer1-xe-11-0-1.faraday.ukcore.bt.net [213.121.1
93.201]
7 * * * Request timed out.
8 98 ms 98 ms 98 ms ae-7.pat2.nyc.yahoo.com [216.115.96.30]
9 88 ms 88 ms 89 ms UNKNOWN-216-115-102-X.yahoo.com [216.115.102.103
]
10 92 ms 92 ms * 66.6.46.32
11 89 ms 96 ms 89 ms 66.6.46.35
12 92 ms 91 ms 92 ms 66.6.43.30

 

TUMBLR TRACERT WITH GOOGLE DNS SERVERS
Tracing route to tumblr.com [66.6.42.30]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 * * * Request timed out.
4 14 ms 14 ms 14 ms be3-3106.psb-ir02.plus.net [195.166.143.140]
5 15 ms 15 ms 14 ms 195.99.125.138
6 15 ms 15 ms 14 ms peer1-et-10-1-0.telehouse.ukcore.bt.net [195.99.
127.3]
7 * * * Request timed out.
8 98 ms 99 ms 98 ms ae8.pat1.nyc.yahoo.com [66.196.65.61]
9 86 ms 87 ms 86 ms UNKNOWN-216-115-102-X.yahoo.com [216.115.102.97]

10 87 ms 88 ms 87 ms 66.6.47.32
11 100 ms 100 ms 100 ms 66.6.47.37
12 97 ms 99 ms 97 ms 66.6.42.30

Trace complete.

 

Hope someone fixes this soon. I need ftp upload for work.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Uploading Problems Since Friday

Hi netspeed,

 

Diagnostics are indicating a dropping connection fault. Our own logs back this up to so I doubt the issues are related to DNS or the IP address.

 

Please report a fault with us over at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
netspeed
Grafter
Posts: 61
Registered: 24-12-2009

Re: Uploading Problems Since Friday

Nah, I don't think so. My connection wasn't dropping at all. Just uploading and some sites weren't working. Seems I wasn't alone. I just read this huge thread been running over a week:

https://community.plus.net/t5/Fibre-Broadband/DNS-Routing-issues-for-the-last-36-hours/td-p/1348275/...

 

And Plusnet just put out this email:

Service: Broadband
Posted: Mon, Jul 18 2016 at 12:13:14
Subject: Access to online services and sites - UPDATE

We're currently aware of an issue affecting some customers causing them to be unable to use some online services and some gaming services.

Our engineers believe they have identified the core problem, and a fix has now been applied. We are now monitoring the service to ensure that there are no further issues. As a result, we will keep this status open until Wednesday.

Apologies for any inconvenience this may be causing.

Kind Regards,

Customer Support

 

Fingers crossed, I won't be reporting any fault. I had the same fault as all those other poor plusnet customers. Whatever network fix report as being made today, seems to be working. Like the waving of a magic wand, uploading and all sites seem to be working again.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Uploading Problems Since Friday

Hi netspeed,

 

It has been dropping, we have the logs Smiley

 

You may have been affected by that issue to but I wouldn't overlook what we see happening from our side if you're still seeing issues.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
netspeed
Grafter
Posts: 61
Registered: 24-12-2009

Re: Uploading Problems Since Friday

There was one drop this afternoon that I noticed; I'm guessing forced.

Only other drops I know of were deliberate, me trying to get change of IPs by disconnecting to see if would improve things. Plusnet IPs seem a lot stickier these days. Much harder to get a new one than in past. Disconnect doesn't seem enough. Have to leave router off for 20 or 30 minutes. I guess til system reassigns the IP you were on to someone else.

Changes of IP made no difference to the uploading/net issues.  Whatever fix been made to the network today has. From total inability to upload anything above 10kb file, I can now upload as normal .... at a few hundred kb/sec. Let's hope it lasts.