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DNS/Routing issues for the last 36 hours

Cyberboy109
Dabbler
Posts: 11
Registered: ‎11-04-2016

Re: DNS/Routing issues for the last 36 hours

Im also having this issue
site take for ever or refuse to load ...youtube buffers nothing else running in the back ground.

04mike91
Dabbler
Posts: 22
Registered: ‎04-03-2016

Re: DNS/Routing issues for the last 36 hours

Spoke to p/net and got my parents on a static which cured their problem
Go home to my house for first time in two weeks and check services.. same problem Sad

oddly i'm on the the ip range 147 and not 51 like they were but what a bum!

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: DNS/Routing issues for the last 36 hours

We've spotted a strange upstream link issue this morning and have made some changes that seem to have had a positive effect (at least based on our monitoring).

Some of our test circuits still exhibit problems (notably the 51.6.0.0/16 DNS issue), however I'm keen to hear if what we've done has improved things for any of you folks at all?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

seashore
Dabbler
Posts: 13
Registered: ‎19-10-2014

Re: DNS/Routing issues for the last 36 hours

Haven't noticed any issues so far this morning which is a good sign

seashore
Dabbler
Posts: 13
Registered: ‎19-10-2014

Re: DNS/Routing issues for the last 36 hours

I'm also no longer seeing tcp retransmissions when running a packet trace and the routers along the way don't seem to be dropping packets

flanzm
Pro
Posts: 251
Thanks: 107
Fixes: 15
Registered: ‎20-04-2016

Re: DNS/Routing issues for the last 36 hours

Packet loss seems to have resolved.  Can now also connect to my Exchange email - previously this was just hanging and taking forever.

Xbox One also seems to be working better.

 

Note - am using Google DNS.

Krem
Grafter
Posts: 58
Thanks: 3
Registered: ‎22-12-2011

Re: DNS/Routing issues for the last 36 hours

Well things aren't bouncing back and to now everything seems to be sorted, however considering the 'outage' of services for us these past weeks it's not going to be forgotten any time soon

TheHorseman
Rising Star
Posts: 69
Thanks: 11
Registered: ‎14-07-2014

Re: DNS/Routing issues for the last 36 hours

No packet loss at the moment and my home camera is streaming once more so it looks fixed for now.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
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Registered: ‎04-04-2007

Re: DNS/Routing issues for the last 36 hours

Thanks for the feedback. Fingers crossed but seems promising.

@bobpullen wrote:

Some of our test circuits still exhibit problems (notably the 51.6.0.0/16 DNS issue)...

... a further change seems to have remedied this one too (certainly based on my own testing).


Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Ridley
Newbie
Posts: 3
Registered: ‎14-07-2016

Re: DNS/Routing issues for the last 36 hours

Still no difference for me I'm on the 51.6 ip I used to be on 192.168 until two weeks ago , Xbox can't connect to ip now and is unplayable, Internet is slow in loading any pages and pretty much nothing has worked for about a week.
davvy76
Grafter
Posts: 71
Thanks: 3
Registered: ‎20-11-2013

Re: DNS/Routing issues for the last 36 hours

No change here in regards to xbox and getting a teredo ip address:

 

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 20 ms 20 ms 22 ms be3-3102.pcn-ir02.plus.net [195.166.143.132]
5 20 ms 20 ms 20 ms 195.99.125.144
6 21 ms 21 ms 21 ms peer1-et-10-3-0.telehouse.ukcore.bt.net [62.172.103.17]
7 22 ms 22 ms 21 ms 195.99.126.57
8 22 ms 23 ms 22 ms ae11-0.lon04-96cbe-1b.ntwk.msn.net [207.46.44.155]
9 101 ms 101 ms 101 ms 104.44.5.28
10 102 ms 102 ms 102 ms be-4-0.ibr02.was05.ntwk.msn.net [104.44.4.28]
11 101 ms 101 ms 101 ms be-3-0.ibr02.bn1.ntwk.msn.net [104.44.4.27]
12 100 ms 100 ms 100 ms ae73-0.bn1-96c-2a.ntwk.msn.net [104.44.8.17]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

splont
Hooked
Posts: 9
Thanks: 2
Registered: ‎20-05-2016

Re: DNS/Routing issues for the last 36 hours

Mine has got worse again, I'm still on 80.229.* ip address but as the day has gone on my packet loss has got worse and worse, many websites simply do not respond. The laptop I have been using as actually reported the internet dropping throughout the day even though the router has stayed connected.

 

Edit: In fact my internet is now pretty much dying on its [-Censored-]. Speed test fails to complete, packet loss tests fail to complete. What they hell are you doing???

matthewwalton
Newbie
Posts: 8
Registered: ‎14-05-2014

Re: DNS/Routing issues for the last 36 hours

I'm not a particularly techie person, but I don't understand and would be grateful to know why these things are so hard to fix.

If it worked fine but somebody did something and it stopped working surely it wouldn't take long to see why it now didn't work?
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
Fixes: 315
Registered: ‎04-04-2007

Re: DNS/Routing issues for the last 36 hours


@Ridley wrote:
Still no difference for me I'm on the 51.6 ip I used to be on 192.168 until two weeks ago...

You won't have been assigned a 192.168 address by Plusnet because 192.168.0.0/16 is a private IP range.

, Xbox can't connect to ip now and is unplayable, Internet is slow in loading any pages and pretty much nothing has worked for about a week.

I can see literally hundreds of disconnections on your line over recent days. I would suggest reporting a fault:

image14688611411174

@davvy76 wrote:

No change here in regards to xbox and getting a teredo ip address:

I can't see any issues with that traceroute. My traffic takes a similar route, albeit starting from our L2TP network, and my Xbox One connects etc. without issue? Huh

Tracing route to xbox.com [134.170.29.82]
over a maximum of 30 hops:

  1     3 ms     3 ms     4 ms  home.gateway [192.168.1.254]
  2    14 ms    14 ms    13 ms  lo0.10.central10.ptw-bng01.plus.net [195.166.128.170]
  3    45 ms    13 ms    14 ms  irb.10.PTW-CR01.plus.net [84.93.249.1]
  4    14 ms    15 ms    15 ms  igblmdistc7504.uk.msft.net [195.66.224.140]
  5    18 ms    17 ms    15 ms  ae22-0.lon04-96cbe-1b.ntwk.msn.net [104.44.225.174]
  6    96 ms    94 ms    95 ms  104.44.5.28
  7    95 ms    95 ms    93 ms  be-4-0.ibr02.was05.ntwk.msn.net [104.44.4.28]
  8    94 ms    95 ms    93 ms  be-3-0.ibr02.bn1.ntwk.msn.net [104.44.4.27]
  9    96 ms    93 ms    93 ms  ae73-0.bn1-96c-2a.ntwk.msn.net [104.44.8.17]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *     ^C

I'm not sure what relevance the Teredo address has? I wouldn't expect this to cause issues. What router are you using? It looks like it's running DD-WRT. Do you have an off the shelf device you can try using?

@splont, I'm not 100% convinced your problems are related to any of the issues we've been working on. For you, issues only seemed to start on the 15th and seem to be affecting you whether you are assigned a static IP or not i.e. you have problems whether you're routed through our 'old' or new broadband networks. Are you experiencing these issues when using a wireless connection? Do the problems go away if you connect the laptop to the router using an ethernet cable?

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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Duncan583
Newbie
Posts: 2
Thanks: 2
Registered: ‎15-07-2016

Re: DNS/Routing issues for the last 36 hours

Issues that I had connecting to game servers on 51.6 IP seems to have been fixed!