Uncap Upstream Please?
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- Uncap Upstream Please?
Uncap Upstream Please?
24-10-2014 4:40 PM
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When I 1st joined someone did this for me and got my upstream upto 1Mb for me but after Support reset my line this afternoon I'm back down to .33 again. Support weren't able to do this for me and suggested I ask again here.
Many thanks.
Re: Uncap Upstream Please?
24-10-2014 6:13 PM
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I can confirm you are currently on 448k upload. Someone has placed an order for you after the SNR reset which I can only imagine is the uncapping of your upload speeds. If you still have 448k on Monday, please re-post here and we'll get it sorted for you.
Tony
Re: Uncap Upstream Please?
27-10-2014 8:51 AM
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Re: Uncap Upstream Please?
27-10-2014 9:19 AM
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I'll update when I get more news.
Tony
Re: Uncap Upstream Please?
27-10-2014 9:29 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Uncap Upstream Please?
27-10-2014 9:45 AM
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ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:01:31
Downstream: 19.88 Mbps
Upstream: 445.7 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.2 dB / 31.9 dB
Line attenuation (Down/Up): 11.2 dB / 7.9 dB
Output power (Down/Up): 19.4 dBm / 12.4 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 0 / 1
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 7
Error Seconds (Local/Remote): 0 / 0
Re: Uncap Upstream Please?
27-10-2014 11:37 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Uncap Upstream Please?
27-10-2014 11:42 AM
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Re: Uncap Upstream Please?
27-10-2014 11:55 AM
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Is there any noise on the line? Dial 17070 option 2.
Is the router in the master socket? If not, please plug in there (better still if it's a NTE5 with a removable lower plate, plug into the test socket) and post the stats here.
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Re: Uncap Upstream Please?
27-10-2014 2:37 PM
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Not really sure what the Mastersocket is I'm afraid. I live in shared accomodation and there are 2 phonelines coming into the house each with their own socket and phone number and my router's plugged into my socket.
Re: Uncap Upstream Please?
27-10-2014 2:48 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Uncap Upstream Please?
27-10-2014 3:16 PM
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Re: Uncap Upstream Please?
27-10-2014 3:35 PM
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Quote ...there are 2 phonelines coming into the house each with their own socket and phone number and my router's plugged into my socket.
I read that to mean that your router is plugged directly into the master socket, either with a filter or into an ADSL faceplate socket.
Quote from: woodm Yes, I have about a 3M extension cable.
Do I now conclude correctly that you are wired as follows...
[ master socket ] - < phone extension wire > - [ filter ] - < router I/f cable > - [ router ]
\- [ phone ]
And that the master socket does not have a filtered faceplate?
What kind of wire is the phone extension? The flat cables can be a real killer for BB service. If you need your router placed some distance from the master socket, you could consider a longer interface wire as described here - http://community.plus.net/forum/index.php/topic,133275.msg1165512.html#msg1165512
Stats with the router plugged directly into the master phone socket using a filter would be excellent when your are able.
Thank you.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Uncap Upstream Please?
27-10-2014 5:18 PM
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Well that is really hard to say. I did send an email to day with an attachment then 'appeared' to be sent quicker than before. But I'd need to do some real testing to give a correct answer.
Update - I'll do some proper tests tomorrow and post the results.
Re: Uncap Upstream Please?
27-10-2014 6:56 PM
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Sorry for confusion. You are quite correct in that my setup was [ master socket ] - < phone extension wire > - [ filter ] - < router I/f cable > - [ router ] I've temporarily reconfigured to [ master socket ] - [filter] - [router I/F cable] - [router] and include the router stats I get from that config below.
The mastersocket doesn't have a filtered faceplate to the best of my knowledge - It's one of these http://www.thinkbroadband.com/images/faq/iplate/dual-bt-socket.jpg (http://www.thinkbroadband.com/faq/sections/install.html)
The extension cable was the flat kind. Thanks for the suggestion for an alternative I'll look into that.
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:14:41
Downstream: 19.72 Mbps
Upstream: 445.7 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.0 dB / 31.3 dB
Line attenuation (Down/Up): 11.1 dB / 7.4 dB
Output power (Down/Up): 19.9 dBm / 12.4 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 0 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 0
Error Seconds (Local/Remote): 0 / 0
Noticed my downstream IP profile has dropped and my BTSpeedtest download speed has dropped. Possibly DLM has kicked in due to my reboots/reconnects?
Download speedachieved during the test was - 16.85 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17.88 Mbps
Upload speed achieved during the test was - 0.36Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
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