Two Routers packed up.
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- Two Routers packed up.
Two Routers packed up.
01-08-2014 12:58 PM
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2 days Ago her linksys died ... So I lent ner mine as I do tend to do most of my Webbing at work .. ) oops) ;D..
Last night that one ( a belkin) died too... it is a bit old and has had odd probs in the past .
So no neither of us have a working router ::)., luckily I can get on here from work , and at a push as its a bit pricey on via my Phone
How good are those routers normally supplied by PlusNET , and is it possilbe to get then from Plusnet after joining ?.
As no routers tends to affect ones internet experience
Chris
Re: Two Routers packed up.
01-08-2014 1:09 PM
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If you broke it then the costs could be your own.
I would highly recommend you give them a quick call or as Jess tells me;
Your Question: Router defect
If you think your router could be faulty, please use the Help Assistant to contact our Support Team.
Re: Two Routers packed up.
01-08-2014 1:12 PM
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Re: Two Routers packed up.
01-08-2014 1:16 PM
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Glad someone actually read the OP's question . Unlike me!
Re: Two Routers packed up.
01-08-2014 1:21 PM
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Quote from: RickK I could be wrong, but as the router remains property of PN I believe it would be their responsibility to provide you with a free replacement should the router have had a technical fault and not caused by 3rd party.
I think you are, as the PlusNet equipment isn't leased - it is your property.
That's the difference between Sky and Virgin Media.
PlusNet have no obligation to replace it, but I'm guessing they will if it's under warranty.
Re: Two Routers packed up.
01-08-2014 1:25 PM
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Ignore my comments above and listen to Mr Bright Spark
Re: Two Routers packed up.
01-08-2014 1:25 PM
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I reckon if it was faulty under warranty PN would replace it and recoup whatever losses they have on it from the manufacturer, under the warranty, rather than tell the customer to report it to Thompson etc
Re: Two Routers packed up.
01-08-2014 1:28 PM
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Welcome to the Community Forum!
Sorry to hear you've had the bad luck of two routers giving up the ghost in such a short space of time. We have been notified of equipment blowing with the recent electrical storms so maybe this could have been the cause of either one or both of them dying?
The router we provide as standard is a Thomson 582N which is a pretty standard wireless router which a few different providers offer with their services. We would normally only offer these as part of the sign up process and would ask for the P&P to be covered on them but given the situation I can arrange for one to be sent out on your account for free if you like?
If your daughter is also with Plusnet then I can't see why we wouldn't do the same for her as well but you'll need to have her raise a ticket on her account outlining that she wishes to take a router with us if possible, once she's done that if you can drop me a PM with her username I should be able to arrange for this to be sent out as long as you're down as an authorised user on her account.
Let me know how you wish to proceed and I can get this arranged for you
@RickK & Alex - The router we provide belongs to the customer so no need to return them and we cover them with a 12 month warranty
Re: Two Routers packed up.
01-08-2014 11:29 PM
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Netgear routers are pretty good, and decent value for money but you might be better off asking on a specialist computer hardware forum like the one on the overclockersUK site for better advice.
Re: Two Routers packed up.
02-08-2014 7:02 PM
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Otherwise, it can be a bit of a pig to customise and setup some specialist aspects as it requires the use of telnet, but these is a fair bit of info around here if you need that. It has a broadcom chipset which is a decent advantage for ADSL(2+).
Re: Two Routers packed up.
06-08-2014 10:12 AM
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PM sent .. finally with this horrid USB thing
and to add to the misery , my daughters phone line has developed a loud crackling and is impossible to use, had a look behind the consumer plate and its wet inside, :(..
Had BT out via Plusnet a short while ago for the same problem and it was supposedly sorted out . but wateris getting in somehow ?
She has raised a Ticket at the weekend but no replies as yet!!
chris
Quote from: Adam Hi ceedy,
Welcome to the Community Forum!
Sorry to hear you've had the bad luck of two routers giving up the ghost in such a short space of time. We have been notified of equipment blowing with the recent electrical storms so maybe this could have been the cause of either one or both of them dying?
The router we provide as standard is a Thomson 582N which is a pretty standard wireless router which a few different providers offer with their services. We would normally only offer these as part of the sign up process and would ask for the P&P to be covered on them but given the situation I can arrange for one to be sent out on your account for free if you like?
If your daughter is also with Plusnet then I can't see why we wouldn't do the same for her as well but you'll need to have her raise a ticket on her account outlining that she wishes to take a router with us if possible, once she's done that if you can drop me a PM with her username I should be able to arrange for this to be sent out as long as you're down as an authorised user on her account.
Let me know how you wish to proceed and I can get this arranged for you
@RickK & Alex - The router we provide belongs to the customer so no need to return them and we cover them with a 12 month warranty
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