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Job's a Good 'Un Plusnet.

k2150
Dabbler
Posts: 22
Registered: 19-07-2014

Job's a Good 'Un Plusnet.

My Plusnet broadband went active today, transferred from BT Infinity. I just wanted to say thanks, makes a refreshing change to call Plusnet Customer Services and speak to someone who's actually in the UK and not reading from a script, the call center staff have been great, as for my new Broadband connection, I've never had pings this low.  I'm really happy I made the move. cheers!
http://www.speedtest.net/my-result/3671478439
12 REPLIES
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Job's a Good 'Un Plusnet.

Wow that is a very good ping! Grin
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Job's a Good 'Un Plusnet.

Hi k2150,
Welcome to the community  Smiley
Thanks for taking the time to provide us with that feedback and thanks for you kind words. We're glad to hear everything went smoothly and it seems like you have a great connection!
goldenfibre
Aspiring Pro
Posts: 2,581
Thanks: 43
Fixes: 2
Registered: 01-06-2010

Re: Job's a Good 'Un Plusnet.

I wish I have that low ping!
Maybe BT put u on Speed – prioritise speed over stability for online gamers rather than Standard – best overall balance between speed and stability for general internet users.
BT FTTC had three modes:

   Standard – best overall balance between speed and stability for general internet users.
   Stable – prioritise stability over speed for IPTV videoconferencing, home workers and businesses transferring data and IPTV.
   Speed – prioritise speed over stability for online gamers.
My ping is average range between 12ms and 9ms
k2150
Dabbler
Posts: 22
Registered: 19-07-2014

Re: Job's a Good 'Un Plusnet.

I don't know much about the technical side, but my game servers are based in Holland, I'm getting pings of 15ms to holland so my gaming should get better
k2150
Dabbler
Posts: 22
Registered: 19-07-2014

Re: Job's a Good 'Un Plusnet.

Quote from: Adam
Hi k2150,
Welcome to the community  Smiley
Thanks for taking the time to provide us with that feedback and thanks for you kind words. We're glad to hear everything went smoothly and it seems like you have a great connection!

cheers Adam
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Job's a Good 'Un Plusnet.

@ goldenfibre - I don't think being on a different BT Wholesale profile will make any difference with the ping times.
Out of interest, are you on a one of the new gateways (BNG)?
goldenfibre
Aspiring Pro
Posts: 2,581
Thanks: 43
Fixes: 2
Registered: 01-06-2010

Re: Job's a Good 'Un Plusnet.

U can check which gateway are you on: http://usertools.plus.net/@gateway
Mine is:
Which gateway
You are currently connected to gateway ptn-bng01.
This is located in Telehouse North.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Job's a Good 'Un Plusnet.

I meant which gateway are you on.
I see higher ping times (3-5ms) on BNGs compared to the older gateways.
goldenfibre
Aspiring Pro
Posts: 2,581
Thanks: 43
Fixes: 2
Registered: 01-06-2010

Re: Job's a Good 'Un Plusnet.

Spot on AndyH some gateway seeing 25ms compare to other gateway 10ms.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Job's a Good 'Un Plusnet.

I'll start a new thread on this.
goldenfibre
Aspiring Pro
Posts: 2,581
Thanks: 43
Fixes: 2
Registered: 01-06-2010

Re: Job's a Good 'Un Plusnet.

AndyH (the new gateway are more faster throughput speed than the older gateway) approx 1.5Mbps more! Very strange indeed.
k2150
Dabbler
Posts: 22
Registered: 19-07-2014

Re: Job's a Good 'Un Plusnet.

gateway pcl-ag04.